Different response time because it does not use the indexes created with the same query and same tables from the web server to the Oracle database

I have a database with Oracle 12c (12.1), where when making a query locally and even from TOAD or another remote tool, it returns the response in milliseconds, reviewing the execution plan I can see that it makes correct use of the indexes created, the problem is when I run the same query (same query, same tables ... everything exactly the same) but from my application server, where I have installed an oracle instantclient and instantclient-sqlplus (12.1), it turns out that if I launch The query from there (web server), takes a long time and when I check the execution plan I can see that it does not use any of the indexes unlike the executions from other positions different from the web, evidently there is the delay when not using the indexes, I would like to know why this can happen and how I could solve it, both servers (web and database) are on the same network segment, there is no connectivity element such as a firewall or any other type of routing involved, changing the query is not an option. Thank you.