How to fix authentication through pgpool?

I have a cluster that consists of: 1) pgpool 3) master 3) slave Using pgpool-II version 4.3.2 and Postgres 14.4 Several users have been created, all are authenticated through pgpool. There was a need to create new users. In pool_passwd I create entries in this way: pg_enc -m -f /etc/pgpool2/pgpool.conf -i users.txt (in users.txt there are user logins and passwords) When connecting with Dbeaver > ERROR: backend authentication failed > Details: backend response with > kind 'E' when expecting 'R'

pg_md5 -m --config-file="/etc/pgpool2/pgpool.conf" -u "user" "pass"

> ERROR: failed to authenticate with backend using SCRAM > Details: valid password not found pool_hba.conf:

host    all         all         10.99.0.0/32          scram-sha-256
host    all         postgres    0.0.0.0/0             scram-sha-256

local   all         all                               md5
local   all         postgres                          scram-sha-256

host    all         all         127.0.0.1/32          md5
host    all         all         ::1/128               md5
host    all         all         0.0.0.0/0             md5

local all all    trust
host  all all    10.99.0.0/32 trust

What could be the problem?