gnome-terminator: Unable to access preferences window

I am able to start terminator 1.92 on a Red Hat 8 server. The main window opens, then I right click Preferences; **the preferences window does not open**. Instead this message is produced in the original Terminal:

Failed to find preferences.glade
'ascii' codec can't decide byte 0xe2 in position 35581: ordinal not in range(128)

More info Don't think Terminator is reading the ~/.config/terminator/config file. Tried adding the line Font = Fixed 20 as an oblivious change from the default then restarting Terminator. The font size did not change from the default. Terminator was installed by the network admin for all users.