Unlocked Samsung Galaxy S20 Ultra's hotspot is only limited to 1 connection

My wife and I just switched to Samsung Galaxy S20 Ultras (unlocked and purchased from Samsung.com) from Pixel 3 & 4 XL. We had no problem with having multiple connections on either device. On the S20s, under the Mobile Hotspot settings, it says > Turn your phone into a Wi-Fi access point. Up to **1** other device will be able to use your phone's mobile data or Wi-Fi connection to access the internet. Doing some research and talking to Samsung support, there is supposed to be an option in "Configure Mobile Hotspot" to set the maximum number of connections. This option is not there for us. I tried a handful of 3rd party hotspot apps and none of them worked. I also tried a few hidden settings apps and I couldn't find anything about setting the maximum connections. Is there another way of setting this hidden maximum number of connection settings?