How can I clear an iPad from another company's DEP?
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The company I work for is in the process of enrolling all iPads into MDM and correcting devices not in the DEP.
We've found one that we've had for a while. It's in another DEP **but not** in another MDM... So we are prevented from adding it our DEP but we have nobody to contact about correcting it. We contacted Apple with no results. Nobody has a serialized proof of purchase, the device wasn't asset tagged properly whenever it was acquired.
My best guess was that somebody independently bought a refurb unit from a third party seller.
How can I go about properly cataloging this into our DEP?
Asked by Matthew
(121 rep)
Mar 29, 2019, 10:57 PM
Last activity: Apr 19, 2020, 02:09 PM
Last activity: Apr 19, 2020, 02:09 PM