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How to change first name that shows at appstoreconnect.apple.com

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When I log into https://appstoreconnect.apple.com , the name that shows up in the top right corner, Mary Doe, is wrong. However, when I click a link to go to a different page within that subdomain like https://appstore.connect.apple.com/apps I can see that my changes to the name I'd expect, John Doe. Here are some examples. Mary in top right corner for https://appstoreconnect.apple.com enter image description here John in top right corner for https://appstoreconnect.apple.com/apps enter image description here The name John Doe is what should always be there and when I go to other Apple subdomains like https://appleid.apple.com/account/manage , I can see the name is John Doe for my Apple ID and this is the case in other Apple subdomains. enter image description here Another case where the name shows up as Mary Doe is if I go to https://appstoreconnect.apple.com/access/users and look for the name associated with my Apple ID but that name doesn't show up in other cases like signing into an iPhone with my Apple ID. The name that shows on the phone is what I'd expect, John Doe. Does anyone know where I need to go to update the first name from Mary to John or do I have to contact Apple?
Asked by Petesta (111 rep)
Jun 30, 2021, 04:22 PM
Last activity: Dec 22, 2023, 07:18 PM