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Backup iPhone with dead screen on unknown Mac

1 vote
1 answer
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My grandma´s iPhone 6 dropped from about 6 foot height, and the screen is absolutely dead. The iPhone itself seems to not be dead, but it´s locked and shows no visual indication whatsoever. When pressing power button + volume down, I can force power it off. And using the power button, I can put it on again. I know that it´s on because the button vibrates upon "pressing" it (it´s vibration simulated). Some of the data on it is not backed up in iCloud, and we need it. Connecting it via Lightning to USB of a PC doesn´t do anything, nothing shows up in iTunes. I had the intuition that it might work better on a Mac. So how can I pair / connect it to a previously unknown MacOS system via cable without unlocking it? What can we do to save data that would be lost on the phone otherwise?
Asked by Marie M. (11 rep)
Mar 14, 2022, 06:49 PM
Last activity: Dec 15, 2022, 12:02 PM