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BenQ RP7502 won't update Apps

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We are using BenQ Interactive Flat Panels (IFPs) at school, and we are having issues with updating the apps. The firewall rules we have set up *should* bypass all authentication, but when it comes to updating the apps, the download either just hangs (i.e. when using DMS) or immediately fails (when attempting a download on the device). System version updates work without issue, but a reset will not "download" the system version, this must be run off a USB instead. We have reserved the DHCP IPs (both Wifi and Eth) and assigned them to the firewall rules listed below (provided by BenQ): |App |URL/DNS | |-------|-----------| |EZWrite |https://ezwriteupload-eu.s3.eu-central-1.amazonaws.com/
https://ezwriteupload.s3-ap-northeast-1.amazonaws.com
https://ezwrite.benq.com/
https://ezwrite-relay.benq.com/
https://service-portal.benq.com
https://iam.benq.com
\*.pubnub.com
\*.pndsn.com
\*.pubnub.net
\*.pubnub.io
stun.l.google.com
stun1.l.google.com
stun2.l.google.com
stun3.l.google.com
stun4.l.google.com
stun.services.mozilla.com
23.21.150.121
stun01.sipphone.com
stun.ekiga.net
stun.fwdnet.net
stun.ideasip.com
stun.iptel.org
stun.rixtelecom.se
stun.schlund.de
stunserver.org
stun.softjoys.com
stun.voiparound.com
stun.voipbuster.com
stun.voipstunt.com
stun.voxgratia.org
stun.xten.com| |EZWrite OTA| http://qspublic.s3.amazonaws.com
https://qspublic.s3-ap-southeast-1.amazonaws.com/
|FW OTA| http://vod.benq.com/tvservice_api/api/response.php
https://d3bx1fc1zkxy8q.cloudfront.net
https://donglefw.s3-ap-northeast-1.amazonaws.com/
update.xml
https://qotaapi.benq.com/api/v2/
https://vod.benq.com
https://benqqota.firebaseio.com
https://d1m7bten765ify.cloudfront.net| |AMS|https://ams.benq.com/api/*
https://www.googleapis.com
https://api.dropboxapi.com |InstaQshare/InstaShare |http://h1.ee-share.com/| |BenQ Suggest |http://vod.benq.com/suggest/public/| |Easy Setting |https://smartdms.benq.com/ESApi/public
http://relaysmartdms.benq.com:443
https://smartdms.benq.com.cn/ESApi/public
http://relaysmartdms.benq.com.cn:443
|X-Sign |https://Relay.benq.com
https://Apiservice.benq.com
https://X-Sign.benq.com
https://logapiservice.benq.com
https://qspublic.s3.amazonaws.com
https://xsignbdp-eu.s3.eu-central-1.amazonaws.com
https://vod.benq.com
https://sa900-api.elasticbeanstalk.com
https://api.openweathermap.org
https://Relay.benq.com.cn
https://Apiservice.benq.com.cn
https://X-Sign.benq.com.cn
https://logapiservice.benq.com.cn
http://qspublic.s3.cn-north-1.amazonaws.com.cn
https://benqxsignbdp.oss-cn-hangzhou.aliyuncs.com
https://benqxsignbdp.oss.aliyuncs.com
https://vod.benq.com
https://xsignbdp.s3.cn-north-1.amazonaws.com.cn
| |DMS |https://dms.benq.com/
https://vod.benq.com/
http://staging2.benq.com
https://dms-relay.benq.com
https://cmota.s3.amazonaws.com/
https://dsdownload.benq.com
apexd90h2t5wg-ats.iot.eu-central-1.amazonaws.com
https://benq-dms-eu.s3.eu-central-1.amazonaws.com| |Qtouch |reg.wittydog.com.cn
www.wittydog.com.cn| |Blizz/TeamViewer|\*.teamviewer.com
\*.blizz.com| |Android Time Sync| time.android.com
2.android.pool.ntp.org| |Broadcast| https://x-signbroadcast-relay.benq.com
https://x-signbroadcast-api.benq.com
https://X-Signbroadcast.benq.com
https://qspublic.s3.amazonaws.com
https://broadcastbdp-eu.s3.eu-central-1.amazonaws.com
https://vod.benq.com
https://x-signbroadcast-relay.benq.com.cn
https://x-signbroadcast-api.benq.com.cn
https://X-Signbroadcast.benq.com.cn
http://qspublic.s3.cn-north-1.amazonaws.com.cn
https://vod.benq.com
https://broadcastbdp.s3.cn-north-1.amazonaws.com.cn| |InstaShare2 |https://vod.benq.com/
On your Windows firewall, allow access to the following application: %ProgramFiles(x86)%\InstaShare 2\BenQShare.exe| |IAM |apitest.benq.com
iam.benq.com|
Asked by Ben (109 rep)
Aug 15, 2022, 12:18 AM
Last activity: Aug 15, 2022, 09:30 PM