bypass frp on motorola moto e20

Before christmas I bought a motorola moto e20 for my grandparents. I set it up but for some reasons I didn't write down any credentials and account information and I forgot everything. So I though I'll factory reset it only to discover the thing that's frp. Is there any way to bypass it? I already contacted motorola support and waiting for a reply. I still have the original receipt and package with the IMEI on it so I can really prove that I legally purchased the phone.