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WhatsApp Business Restore fails at 69%

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1 answer
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I’m trying to restore a full WhatsApp Business backup (~30 GB on Google Drive) onto a new Xiaomi Android phone. Every time, the restore process hangs at exactly 69% and then gives the error: > “Couldn’t restore chats.” After that, WhatsApp opens with some empty groups, but all message history is missing. This backup is business-critical and includes my entire customer communication history. Here’s the situation in more detail: **Device & Setup**: - Both phones are Xiaomi (Android) devices. - Backup size: ~30 GB, including media. - I’m using WhatsApp Business, latest version. **Things I’ve already tried**: 1. Multiple restore attempts from Google Drive → Every time, it gets stuck at 69% and fails. → Even creating a new cloud backup from the old phone didn’t help. 2. Manual restore from local backup (msgstore.db.crypt14) → My USB-C port is broken, so I had to transfer the files over Wi-Fi using file manager tools. → The folder structure and filenames were 100% correct (/WhatsApp/Databases), but the new phone ignored the backup and started fresh. 3. Third-party tools (like WazzapMigrator & iCareFone) → Didn’t help or couldn’t access data properly. 4. Clearing cache, reinstalling, airplane mode tricks, changing SIM first, etc. → No change – still 69%. **What I’m considering**: I could live without the media files, if there’s any way to extract only the text/chat history from the backup. Is it possible to manually trim the backup size (e.g. remove media from the Drive backup)? Can the local .crypt14 be repaired or force-used? **Key question**: Is this a size issue (30 GB too large)? Or is the Google Drive backup possibly corrupted? I just need to access the text – the chat history is my entire business.
Asked by Jenny Zobel
Jul 7, 2025, 11:56 PM
Last activity: Jul 31, 2025, 11:12 AM