I’m trying to restore a full WhatsApp Business backup (~30 GB on Google Drive) onto a new Xiaomi Android phone. Every time, the restore process hangs at exactly 69% and then gives the error:
> “Couldn’t restore chats.”
After that, WhatsApp opens with some empty groups, but all message history is missing. This backup is business-critical and includes my entire customer communication history.
Here’s the situation in more detail:
**Device & Setup**:
- Both phones are Xiaomi (Android) devices.
- Backup size: ~30 GB, including media.
- I’m using WhatsApp Business, latest version.
**Things I’ve already tried**:
1. Multiple restore attempts from Google Drive
→ Every time, it gets stuck at 69% and fails.
→ Even creating a new cloud backup from the old phone didn’t help.
2. Manual restore from local backup (msgstore.db.crypt14)
→ My USB-C port is broken, so I had to transfer the files over Wi-Fi using file manager tools.
→ The folder structure and filenames were 100% correct (/WhatsApp/Databases), but the new phone ignored the backup and started fresh.
3. Third-party tools (like WazzapMigrator & iCareFone)
→ Didn’t help or couldn’t access data properly.
4. Clearing cache, reinstalling, airplane mode tricks, changing SIM first, etc.
→ No change – still 69%.
**What I’m considering**:
I could live without the media files, if there’s any way to extract only the text/chat history from the backup.
Is it possible to manually trim the backup size (e.g. remove media from the Drive backup)?
Can the local .crypt14 be repaired or force-used?
**Key question**:
Is this a size issue (30 GB too large)?
Or is the Google Drive backup possibly corrupted?
I just need to access the text – the chat history is my entire business.
Asked by Jenny Zobel
Jul 7, 2025, 11:56 PM
Last activity: Jul 31, 2025, 11:12 AM
Last activity: Jul 31, 2025, 11:12 AM