How to deal with a situation where I forgot my MacBook password but recovery mode doesn’t work?

So I just got my laptop back after a year away from the office and forgot my password. Luckily there is easy advice online about Power + Command + R to get into recovery mode. Trouble is from there I get stuck… tThe advice is > Go to the Apple Menu at the top and click Utilities But as you can see in the screen shot, there is no Apple many at the top with option Utilities — only “Restart | Shut Down”. I must be doing something wrong! Yes I could reset from Apple ID, but it spent stay connected to my internet, probably because it’s a new network here: