Bugzilla error: Can't locate object method quit via package "Net::SMTP::SSL" line 365

I installed Bugzilla on my CentOS 7 web server VPS. The install went smoothly, however when I went to set up email, I received the following error: > Can't locate object method "quit" via package "Net::SMTP::SSL" at Bugzilla/Config/Common.pm line 365. > > For help, please send mail to the webmaster (********), giving this error message and the time and date of the error. I set the email configuration to connect to Office 365, which means: SMTP Server: smtp.office365.com:587 smtp_ssl: on Username/password/mailfrom: that of the email address that I am using. I viewed the source file, Config/Common.pm, in question: 344 345 sub check_smtp_server { 346 my $host = shift; 347 my $port; 348 349 if ($host =~ /:/) { 350 ($host, $port) = split(/:/, $host, 2); 351 unless ($port && detaint_natural($port)) { 352 return "Invalid port. It must be an integer (typically 25, 465 or 587)"; 353 } 354 } 355 trick_taint($host); 356 # Let's first try to connect using SSL. If this fails, we fall back to 357 # an unencrypted connection. 358 foreach my $method (['Net::SMTP::SSL', 465], ['Net::SMTP', 25]) { 359 my ($class, $default_port) = @$method; 360 next if $class eq 'Net::SMTP::SSL' && !Bugzilla->feature('smtp_ssl'); 361 eval "require $class"; 362 my $smtp = $class->new($host, Port => $port || $default_port, Timeout => 5); 363 if ($smtp) { 364 # The connection works! 365 $smtp->quit; 366 return ''; 367 } 368 } 369 return "Cannot connect to $host" . ($port ? " using port $port" : ""); 370 } 371 What I deduced is that the connection information was a success and that Bugzilla was merely trying to quit the connection and return, no errors. I found this article on the internet regarding this problem. Mr. Thorsten Schoning said: > Then debug further: Check the version of your installed Net::SMTP::SSL, have a look at the source if a "quit" method is available etc. There should be a file Net/SMTP/SSL.pm somewhere in your perl installation or wherever and however you install packages. If you have used install-module.pl, empty the bugzilla/lib folder and install missing packages again using your package manager. > > Additionally look at the mentioned line of the Bugzilla code to see what Bugzilla thinks: It thinks you have Net::SMTP::SSL available, expects an available method and that seems to be missing. You need to find the reason why because from my understanding it should be available. Well, I did a locate for SSL.pm and came up with: [root@tkts-wtsc /]# locate SSL.pm /usr/lib64/perl5/vendor_perl/Net/SSL.pm /usr/share/perl5/vendor_perl/HTTP/Daemon/SSL.pm /usr/share/perl5/vendor_perl/IO/Socket/SSL.pm /usr/share/perl5/vendor_perl/Net/MQTT/Simple/SSL.pm /usr/share/perl5/vendor_perl/Net/SMTP/SSL.pm /usr/share/perl5/vendor_perl/Net/Server/Proto/SSL.pm /usr/share/perl5/vendor_perl/Software/License/OpenSSL.pm I viewed the contents of Net/SMTP/SSL.pm, but that did not contain any subroutines. I then viewed the contents of /Net/SSL.pm and saw subroutines/methods, but none of them quit, but then quit is an SMTP command, so I am not surprised there. Not sure if Mr. Schoning's response means anything or not, but even HIS linked SSL.pm source does not contain a quit method. I did a sudo yum install mod_ssl openssl as mentioned somewhere else and I get already installed and latest version, nothing to do. I did a sudo yum install perl-Net-SMTP-SSL and got Package perl-Net-SMTP-SSL-1.01-13.el7.noarch already installed and latest version. I installed all packages and updated everything. This question is a server setup issue, not a programming one, hence my placement of this question here and not on SO. I merely mention the source files, as the error mentioned it and I wanted to be complete and give all the details. I set the permissions for key folders: drwxr-x--- 2 jmr-admin psacln 4096 Oct 17 08:33 Config -rwxr-x--- 1 jmr-admin psacln 13547 Oct 16 16:55 Config.pm and all items in the Config folder are the same as: -rwxr-x--- 1 jmr-admin psacln 16836 Oct 16 16:55 Common.pm Now that I am writing this question, I do not think the issue is permissions, as perl found the SMTP module, not to mention SSL module, successfully did a test and was attempting to quit the connection, when perl could not find the quit method. I DID turn On the smtp_debug option, but I got no additional details. I found this reference, lot of good information, such as to include the port in the SMTP server field, which I originally forgot to do. Sadly, this reference did not resolve my problem. For what it is worth, I also tried my gmail account, as this article references Gmail. In that way, I could enter the information EXACTLY as on this page. I copied and pasted the information. I got the same error, immediately with no delay. That was a bit weird, as I would have expected a slight delay from either Gmail or Office 365, but whatever. **UPDATE** I am still looking and ran into this article. The result of sesstatus -b is SELinux status: disabled. That is possibly another problem, but not relating to my inability to send emails. If anything, it is a good thing for troubleshooting. Anyways, I discovered that there is such a thing as /var/log/httpd/error_log. The contents of this file are (keeps repeating for every attempt): [Thu Oct 17 09:17:22 2019] editparams.cgi: ******************************************************************* [Thu Oct 17 09:17:22 2019] editparams.cgi: at Bugzilla/Config/Common.pm line 362. [Thu Oct 17 09:17:22 2019] editparams.cgi: Can't locate object method "quit" via package "Net::SMTP::SSL" at Bugzilla/Config/Common.pm line 365. [Thu Oct 17 09:23:07 2019] editparams.cgi: Odd number of elements in hash assignment at /usr/share/perl5/vendor_perl/IO/Socket/IP.pm line 336. [Thu Oct 17 09:23:07 2019] editparams.cgi: ******************************************************************* [Thu Oct 17 09:23:07 2019] editparams.cgi: Using the default of SSL_verify_mode of SSL_VERIFY_NONE for client [Thu Oct 17 09:23:07 2019] editparams.cgi: is deprecated! Please set SSL_verify_mode to SSL_VERIFY_PEER [Thu Oct 17 09:23:07 2019] editparams.cgi: possibly with SSL_ca_file|SSL_ca_path for verification. [Thu Oct 17 09:23:07 2019] editparams.cgi: If you really don't want to verify the certificate and keep the [Thu Oct 17 09:23:07 2019] editparams.cgi: connection open to Man-In-The-Middle attacks please set [Thu Oct 17 09:23:07 2019] editparams.cgi: SSL_verify_mode explicitly to SSL_VERIFY_NONE in your application. [Thu Oct 17 09:23:07 2019] editparams.cgi: ******************************************************************* [Thu Oct 17 09:23:07 2019] editparams.cgi: at Bugzilla/Config/Common.pm line 362. [Thu Oct 17 09:23:07 2019] editparams.cgi: Can't locate object method "quit" via package "Net::SMTP::SSL" at Bugzilla/Config/Common.pm line 365. ~ This log shows that I have another side task to fix a deprecated CentOS setting and limit a Main-In-The-Middle attack, but that does not appear to be germane to my quit method nonexistence issue. I have to research that a bit more. The real error is line 362. That should have probably returned null / false to indicate an error. I bet that had line 362 really succeeded, then the quit method would exist. Sadly, I this environment is not under Visual Studio, where I can set a breakpoint and view contents. I am in server admin mode, so... my $smtp = $class->new($host, Port => $port || $default_port, Timeout => 5); Okay, I found this article, which helped me solve the SSL_VERIFY_NONE warnings. I opened up /usr/share/perl5/vendor_perl/IO/Socket/SSL.pm did a vi command, :set number, and then issue the command, /DEFAULT_SSL_ARGS, which took me to line 35. I then changed on line 49 from SSL_verify_mode => SSL_VERIFY_NONE, to SSL_verify_mode => SSL_VERIFY_PEER,. I then saved my changes and quit. I tried my email settings again and much better. [root@tkts-wtsc Config]# vi /var/log/httpd/error_log [root@tkts-wtsc Config]# [Thu Oct 17 09:23:07 2019] editparams.cgi: possibly with SSL_ca_file|SSL_ca_path for verification. [Thu Oct 17 09:23:07 2019] editparams.cgi: If you really don't want to verify the certificate and keep the [Thu Oct 17 09:23:07 2019] editparams.cgi: connection open to Man-In-The-Middle attacks please set [Thu Oct 17 09:23:07 2019] editparams.cgi: SSL_verify_mode explicitly to SSL_VERIFY_NONE in your application. [Thu Oct 17 09:23:07 2019] editparams.cgi: ******************************************************************* [Thu Oct 17 09:23:07 2019] editparams.cgi: at Bugzilla/Config/Common.pm line 362. [Thu Oct 17 09:23:07 2019] editparams.cgi: Can't locate object method "quit" via package "Net::SMTP::SSL" at Bugzilla/Config/Common.pm line 365. [Thu Oct 17 11:19:04 2019] editparams.cgi: Odd number of elements in hash assignment at /usr/share/perl5/vendor_perl/IO/Socket/IP.pm line 336. [Thu Oct 17 11:19:04 2019] editparams.cgi: Can't locate object method "quit" via package "Net::SMTP::SSL" at Bugzilla/Config/Common.pm line 365. ~ I am down to only 2 lines. What is interesting is that i do not get the complaint anymore about line 362. Hmm. If anyone is curious, here is the code to IP.pm at line 336: [root@tkts-wtsc Config]# vi /usr/share/perl5/vendor_perl/IO/Socket/IP.pm [root@tkts-wtsc Config]# 325 326 As a special case, if the constructor is passed a single argument (as 327 opposed to an even-sized list of key/value pairs), it is taken to be the value 328 of the C parameter. This is parsed in the same way, according to the 329 behaviour given in the C AND C PARSING section below. 330 331 =cut 332 333 sub new 334 { 335 my $class = shift; 336 my %arg = (@_ == 1) ? (PeerHost => $_) : @_; 337 return $class->SUPER::new(%arg); 338 } 339 (Sorry about the long question, more like me keeping notes, but I am hoping that others might benefit from all this information and the methodology that I used. There is virtually nothing out there, and if I ran into this bug, others will too.) Anyways, so how do I fix the problem?