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Mobile data can't connect (with exclamation mark) but wifi

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My phone is Motorola XT1033 dual-SIM (Lollipop 5.1) * have active mobile-data internet packages * can connect and open provider's website (to check package status & quota) * valid APN settings (at least following provider's instructions) There is a problem on mobile-data connection, see the differences here: **Data ON, Wi-fi OFF** Image * there is an exclamation mark on the mobile-data signal bar * NOT connected to internet (even the signal is H) **Data ON, Wi-fi ON** Image * there is NO exclamation mark on the mobile-data signal bar * connected to internet What I've tried so far * rebooting my phone * turn mobile-data off and back on * re-attach the SIM card * install my SIM card to another handset (can't connect to internet) * install another SIM card to mine (can connect to internet) Does anyone have the same problem? I'm looking forward for the solution.
Asked by nametal (121 rep)
Jan 11, 2016, 12:07 AM
Last activity: Feb 4, 2024, 05:10 PM