Samsung Grand Prime Phone. There is no Mobile Network. I tried
**EDIT2**
How to check that I have correct modem for the phone ?
*#*#4636#*#*
but it didn't bring up the Testing Menu. I am not able to search operator or change the network mode. The IMEI in *#06#
and in the phone is same.
When I remove the sim it displays insert sim card. When I reinsert it, it's able to find there is a sim inserted but there is no signal.
I installed Network Mode app and it shows Radio is Off. Turn Radio On is not working.
When I get into settings for mobile network, it will not allow me to search. When I click search it will say mobile network not available. Both automatic and manual search says the same. The SIM works fine in another device. I can confirm its definitely device.
Can somebody point me in the right direction?
**EDIT**
I have updated the phone using Kies and now its in 5.0.2. Still no signal. There is a Blocked Symbol near the Wifi Symbol




Asked by samnaction
(2953 rep)
Nov 2, 2017, 10:10 AM
Last activity: Feb 21, 2025, 03:04 PM
Last activity: Feb 21, 2025, 03:04 PM