Samsung gear app stuck on Update dialog and disconnect from my gear s3 frontier!
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I have gear s3 frontier and I connect it to my galaxy s7 edge phone. It works great but for last 2 weeks when I open samsung gear app in my phone it show a dialog with this message:
> Notice
>
> A new version is available. Update the app to continue
I can't ignore it and the only option I have is to press the Update button. After that it show a screen that say :
> Preparing to connect ...
When the progress bar complete, the app close automatically and disconnect the watch.
I checked "google play" and "Galaxy Apps" but there is no update available for "Samsung Gear" app. and currently I can't connect my watch to my phone.
The solution I tried to fix this problem:
- I tried to uninstall Samsung Gear app and install it again with google play. It worked for few days but after that I have the above problem again
- I use the option of "Connect to new phone" on my watch. It factory reset the watch and connected my watch to phone. But again after a few days I have the above problem.
How can I solve this problem. I seriously offended because both of my phone and watch was Samsung flagships but they can't connect to each other. If I can't solve this problem I will throw away my phone and watch and I will buy an iphone x with apple watch.


Asked by Yandirr
(361 rep)
Feb 8, 2018, 05:53 AM
Last activity: Jul 18, 2018, 08:52 PM
Last activity: Jul 18, 2018, 08:52 PM