Why does my battery still show that its damaged after replacing it
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I have a Samsung Galaxy s10 that I recently had to replace the non-removable battery. The original was needing to be charged every 2 hours! I went on Samsung Members app and did a diagnostic test which confirmed that I did indeed need a new battery. The exact results were "Battery Status: ACTION REQUIRED battery life weak. Replace because battery is old or in bad condition." So I had someone replace the battery. It's working alot better however when I did the diagnostic test again I got the same results! Also Google sent me a notification to "finish setting up my new device" and gave me the restore your contacts option etc like when you get a brand new phone and need to connect your Google acct for the first time. Is this normal after replacing battery?
Asked by Alison
(131 rep)
Mar 3, 2023, 06:25 AM