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Trouble resetting phone and removing Family Link

1 vote
2 answers
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**Introduction:** Resetting an Android phone can be very tricky when Family Link is active, as I discovered when attempting to perform a factory data reset on my son's phone. Despite uninstalling the Family Link app, a persistent "Action Not Allowed" message prevented the reset, citing lingering parental controls. **The Problem:** The device displayed an "Action Not Allowed" error when trying to execute a factory data reset, indicating that Family Link parental controls were still in effect. Clicking "Learn more" reiterated that an administrator had the power to monitor and manage apps. **Initial Attempts:** - **Reinstalling Family Link:** Attempting to regain control over the settings by reinstalling and configuring the Family Link app on a parent device. - **Removing Supervision via Family Link:** Trying to remove the son's account from the Family Link supervision directly on the parent's device. - **Checking for Additional Google Accounts:** Ensuring no other Google accounts on the device had administrative control linked to Family Link. Despite these efforts, the reset was still blocked.
Asked by Borgon (51 rep)
Feb 27, 2024, 07:07 PM
Last activity: Jan 1, 2025, 07:23 AM