Sample Header Ad - 728x90

Non-official usb-c dock station detects 2 external monitors are a single one

0 votes
1 answer
4473 views
I bought this dock station USB-C JF68 and everything works besides HDMI+Display port simultaneously. The site claims this thing supports MacBook (I'm using 16" Pro). And it also claims that it supports 2 video outputs in extended mode simultaneously. Giving the fact that Macbook also claims that it supports 2 video outputs from a single thunderbolt (on each side of the laptop) I rely on that this station supports my Mac. But when I attach both ports together I get mirrored output to both of my external displays (I mean both of them work, but the image is exactly the same). Nevertheless, they are still extended from Macbook's integrated one. If I get to Display arrangement settings in macOS I see that it only detects both displays as a single one. here's the image the display with white border is my integrated one, and the right one is actually both of my external displays. enter image description here I use HDMI->HDMI cable and FDP->FDP (Full-size display port). So there are no intermediate parts. The both external monitors run at 1920x1080@60Ghz (Acer v226hql (HDMI) + MSI optix g24c (Display port). I'm running MacOS Catalina 10.15.2, which I updated yesterday, so all drivers are up to date. I'm not sure if they're some official Azdome driver because I haven't found any. The interesting part that this exact adapter outputs both displays in extended mode ok for my MSI laptop which runs Archlinux. So the adapter is definitely working. The issue is probably with drivers. I also asked apple support they say that they guarantee that their software drivers only work on official adapters that I can only buy on apple.com. All of the other things work ok (ethernet/USB/power delivery/ audio). I also tried to plug off every other thing from the adapter and tried to run only with HDMI+DP connected but it just doesn't matter. I also have another cheap adapter usb-c->hdmi+usbc+usb which when I connect to the same side to the same external monitor works. Well, that thing described above only works like that only ~50% of the time. Another 50% MacBook just doesn't detect both screens at all. (I mean display arrangement tab is missing from display settings, and they are both black). In all 100% cases all other interfaces from this dock station work.
Asked by deathangel908 (165 rep)
Jan 27, 2020, 10:12 PM
Last activity: Jan 27, 2020, 10:36 PM