Mail app no longer accepts my Exchange password (macOS Mojave)
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Two days ago Mac Mail (Version 12.4 on Mojave 10.14.6) no longer accepted my Exchange password. I've tried everything I can think of:
- Changed password in Office 365 Admin Center.
- Exchange account still works fine on my iPhone, as well as in Web Mail.
- Removed Mail Account and deleted account under Internet Accounts.
- When I try to recreate Internet Account, it recognizes my user name, but when I enter the password it gets stuck on a grey window with a spinning gear.
- Back in mail, the Account is there, but again it tells me the password is bad. I've
retried these steps many, many times.
- Safe Boot does not help.
- The mail account works fine in Outlook for Mac (but I prefer to use Mail
which we use business-wide).
- I created a test user account to see if it's a User library issue. In the test account, the same problem occurs.
- I have a 2nd Exchange account which continues to work fine. I was able to recreate that 2nd Exchange account in my test User account as well.
Because the problem persists in a new test Mac account, I don't believe it's a Mac user account issue. Because the Exchange account works fine on my iPhone, as well as in Outlook, I don't think it's an Exchange account issue. And because I have a 2nd Exchange account working fine in Mail, I don't think it's a Mail/Exchange issue.
If anyone has any suggestions I would be incredibly grateful!
Asked by KBSPMD
(31 rep)
Oct 31, 2022, 12:25 AM
Last activity: Oct 31, 2022, 10:13 AM
Last activity: Oct 31, 2022, 10:13 AM