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LG G4 Problem with "camera unfortunately stopped working"

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Recently my camera on my LG G4 has been having some issues and is not working at all. When opening the camera app either front or rear there is just a black screen and after a moment the message "camera unfortunately stopped working" and the app is closed. Also I have checked that the flashlight is not working but that must be related to the camera problem I guess. It is not the first time it happens. Sometime ago I had the same problem for about two weeks but the problem magically solved itself. But know it reappeared when I tried to open the camera through the locked screen menu while having another camera app which might be unrelated but I am not an expert. I have tried several usual methods to solve the problem: - Rebooted the phone; - Deleted Cache (Both camera app and gallery); - Deleted App Data; - Tried a third party app; - Factory Reset; **Nothing Worked!** I have know tried to use adb and android studio to see what kind of errors are issued and what I got was this: --------- beginning of crash 02-03 22:31:11.147 3599-10463/? E/AndroidRuntime: FATAL EXCEPTION: Camera Handler Thread Process: com.lge.camera, PID: 3599 java.lang.RuntimeException: Media server died. at com.lge.camera.device.CameraErrorCallback.onError(CameraErrorCallback.java:32) at android.hardware.Camera$EventHandler.handleMessage(Camera.java:1232) at android.os.Handler.dispatchMessage(Handler.java:102) at android.os.Looper.loop(Looper.java:148) at android.os.HandlerThread.run(HandlerThread.java:61) 02-03 22:31:11.177 468-812/? E/ThermalEngine: ==== Enter sched_bmhb_cs_gov -> vs_temp = 26 === 02-03 22:31:11.342 2015-10552/? E/linker: readlink('/proc/self/fd/336') failed: Permission denied [fd=336] 02-03 22:31:11.342 2015-10552/? E/linker: warning: unable to get realpath for the library "/vendor/lib64/egl/eglSubDriverAndroid.so". Will use given name. I guess the interesting part of the log is this, but there are a lot of errors previously that can trigger failure. So I will post some of those since there are too many too fit them all here: 02-03 22:31:05.642 520-10471/? E/mm-camera-isp2:isp_module_start_session:178 session id 1 02-03 22:31:05.645 520-10472/? E/mm-camera: tcc_init: TCC ver.150418 02-03 22:31:05.646 520-10472/? E/mm-camera: q3a_port_init:2727 q3a_port_init: 3A VERSION --> 4.1.0.r2 02-03 22:31:05.647 520-10475/? E/mm-camera: module_faceproc_start_session:1752] session cnt 1 02-03 22:31:05.649 520-10471/? E/mm-camera-isp2: isp_module_start_session:347 num_session_opened 1 02-03 22:31:05.652 520-10472/? E/mm-camera: sensor_laser_init:117 Failure opening sensor library! Error: dlopen failed: library "/system/lib/hw/sensors.hal.tof.so" not found 02-03 22:31:05.652 520-10472/? E/mm-camera: gyro_port_init:1216 Failure initializing laser sensor. Error: 4 02-03 22:31:05.652 520-10472/? E/mm-camera: start_accel_sensor: sensor1_open E 02-03 22:31:05.653 520-10472/? E/mm-camera: start_accel_sensor: sensor1_open X, res = 0 02-03 22:31:05.705 520-10469/? E/mm-camera: module_sensor_init_session:1243flash subdev id = 0 02-03 22:31:05.705 468-814/? E/ThermalEngine: ACTION: CLUSTER - Setting CLUSTER to 1689600 02-03 22:31:05.707 520-10473/? E/mm-camera-pp: [INFO] base_module_start_session:91, E, session=1 02-03 22:31:05.707 520-10473/? E/mm-camera-pp: [INFO] base_module_start_session:91, E, session=1 02-03 22:31:05.710 520-10469/? E/mm-camera-sensor: sensor_sdk_util_get_kernel_i2c_addr_type:26Invalid addr_type = 0 02-03 22:31:05.710 520-10469/? E/mm-camera-sensor: sensor_sdk_util_get_kernel_i2c_data_type:40Invalid addr_type = 0 02-03 22:31:05.710 520-10469/? E/mm-camera-sensor: actuator_load_lib:491name=lc898122_claf, mode=camera 02-03 22:31:05.713 520-10469/? E/mm-camera-sensor: actuator_load_lib:491name=lc898122_claf, mode=camcorder 02-03 22:31:05.714 520-10469/? E/mm-camera-sensor: eeprom_do_af_calibration:197turn on Cal af(1) 02-03 22:31:05.714 520-10469/? E/mm-camera-sdk: eeprom_autofocus_calibration_claf:137 KSY Kernel original macro hall : 13600, inf hall : -10080, macro_mecha 21000, vcm_type 65 02-03 22:31:05.714 520-10469/? E/mm-camera-sdk: eeprom_autofocus_calibration_claf:141 KSY AF_algorithm convert macro hall : 350, inf hall : 0 02-03 22:31:05.714 520-10469/? E/mm-camera: ois_init:305start: ois_init 02-03 22:31:05.715 520-10469/? E/mm-camera: ois_init:372done: ois_init 02-03 22:31:05.715 520-10469/? E/mm-camera-sensor: proxy_init:71name = LD_AF 02-03 22:31:05.715 520-10503/? E/mm-camera: ois_thread:201ois thread is running 02-03 22:31:05.715 520-10469/? E/mm-camera-sensor: sensor_proxy_on:151enter 02-03 22:31:05.726 3599-3599/? E/PeerForWman: Watch Library is not activated! Call activate() first. 02-03 22:31:05.733 520-10469/? E/mm-camera-sensor: sensor_proxy_thread_on:198enter 02-03 22:31:05.733 520-10469/? E/mm-camera: module_sensor_init_session:1354tcs_sensor init Enter ** 02-03 22:31:05.735 468-814/? E/ThermalEngine: ACTION: CLUSTER - Setting CLUSTER to 1824000 02-03 22:31:05.746 468-814/? E/ThermalEngine: ACTION: CLUSTER - Setting CLUSTER to 1689600 02-03 22:31:05.760 520-10469/? E/mm-camera-sensor: tcs_thread_create:291tcs_thread, thread_id 0 02-03 22:31:05.760 520-10469/? E/mm-camera: module_sensor_start_session:1626SUCCESS 02-03 22:31:05.760 520-520/? E/mm-camera: sensor_get_cur_chromatix_name:2417Error: Load default preview chroamtix 02-03 22:31:05.761 520-520/? E/mm-camera-isp2: isp_resource_query_mod:145 num_isp_preallocate 1 num_session_opened 1 dual_vfe_enabled 0 02-03 22:31:05.761 520-520/? E/mm-camera: module_faceproc_query_mod:1904] Caps ROI 5 scene_mode_cnt 1 HW analysis supported 0 02-03 22:31:05.761 520-520/? E/hdr: module_hdr_lib_query_mod:181] Supported scenemode cnt 2 02-03 22:31:05.761 520-520/? E/mm-camera: isp_port_check_caps_reserve:737 port 0xf4c7f0a0 ide 1000f type 10 dim 0 0 02-03 22:31:05.762 520-520/? E/mm-camera: int_link = 0xf41b76c0 02-03 22:31:05.763 520-520/? E/mm-camera: Interleaved flag is 0, identity 65551 port type 0 02-03 22:31:05.763 520-520/? E/mm-camera: pproc_port_add_modules_to_stream:454] X rc: 1 02-03 22:31:05.769 468-814/? E/ThermalEngine: ACTION: CLUSTER - Setting CLUSTER to 1824000 02-03 22:31:05.769 468-814/? E/ThermalEngine: ACTION: CLUSTER - Setting CLUSTER to 1689600 02-03 22:31:05.778 10487-10487/? E/AppUp4:MvnoProfileEntry: getIdByRule : not matching 02-03 22:31:05.778 10487-10487/? E/AppUp4:MvnoProfileEntry: getIdByRule : not matching 02-03 22:31:05.778 10487-10487/? E/AppUp4:MvnoProfileEntry: getIdByRule : not matching 02-03 22:31:05.778 10487-10487/? E/AppUp4:MvnoProfileEntry: getIdByRule : not matching 02-03 22:31:05.778 10487-10487/? E/AppUp4:MvnoProfileEntry: getIdByRule : not matching 02-03 22:31:05.778 10487-10487/? E/AppUp4:MvnoProfileEntry: getIdByRule : not matching 02-03 22:31:05.778 10487-10487/? E/AppUp4:MvnoProfileEntry: getIdByRule : not matching 02-03 22:31:05.778 10487-10487/? E/AppUp4:MvnoProfileEntry: getIdByRule : not matching 02-03 22:31:05.778 10487-10487/? E/AppUp4:MvnoProfileEntry: getIdByRule : not matching 02-03 22:31:05.778 10487-10487/? E/AppUp4:MvnoProfileEntry: getIdByRule : not matching 02-03 22:31:05.779 10487-10487/? E/AppUp4:MvnoProfileEntry: getIdByRule : not matching 02-03 22:31:05.779 10487-10487/? E/AppUp4:MvnoProfileEntry: getIdByRule : not matching 02-03 22:31:05.779 10487-10487/? E/AppUp4:MvnoProfileEntry: getIdByRule : not matching 02-03 22:31:05.779 10487-10487/? E/AppUp4:MvnoProfileEntry: getIdByRule : not matching 02-03 22:31:05.797 450-450/? E/QCameraHWI_Mem: void qcamera::QCameraMemory::traceLogAllocStart(size_t, int, const char*):HeapMemsize 656704 02-03 22:31:05.798 450-450/? E/QCameraHWI_Mem: void qcamera::QCameraMemory::traceLogAllocStart(size_t, int, const char*):Memsize 656704 02-03 22:31:05.798 450-450/? E/QCameraHWI_Mem: void qcamera::QCameraMemory::traceLogAllocEnd(size_t) 656704 02-03 22:31:05.798 450-450/? E/QCameraHWI_Mem: void qcamera::QCameraMemory::traceLogAllocEnd(size_t) 656704 02-03 22:31:05.802 450-450/? E/LGCameraParameters: void qcamera::QCameraParameters::initDefaultParametersEx(): multi_window_af_supported = 1 02-03 22:31:05.802 450-450/? E/LGCameraParameters: createMultiWindowString: (-280,-280,0,0,1),(-140,-420,140,-140,1),(0,-280,280,0,1),(-420,-140,-140,140,1),(-140,-140,140,140,1),(140,-140,420,140,1),(-280,0,0,280,1),(-140,140,140,420,1),(0,0,280,280,1),(-220,-220,220,220,1) 02-03 22:31:05.802 450-450/? E/LGCameraParameters: createMultiWindowString: (720,720,1000,1000,1),(860,580,1140,860,1),(1000,720,1280,1000,1),(580,860,860,1140,1),(860,860,1140,1140,1),(1140,860,1420,1140,1),(720,1000,1000,1420,1),(860,1140,1140,1420,1),(1000,1000,1280,1280,1) 02-03 22:31:05.802 450-450/? E/LGCameraParameters: int32_t qcamera::QCameraParameters::setBeautyLevel(int) : [ARC_BEAUTY] beautylevel = 20 02-03 22:31:05.803 520-10518/? E/mm-camera: sensor_set_frame_rate:1082max fps 30.030001 min fps 2.000000,fixed_frame_rate=0 02-03 22:31:05.803 520-10518/? E/mm-camera: iface_util_set_hfr: can't find hw stream, only save hfr mode 02-03 22:31:05.807 450-10465/? E/QCameraStateMachine: int32_t qcamera::QCameraStateMachine::procEvtPreviewStoppedState(qcamera::qcamera_sm_evt_enum_t, void*): cannot handle evt(31) in state(0) 02-03 22:31:05.807 450-10465/? E/QCameraStateMachine: int32_t qcamera::QCameraStateMachine::procEvtPreviewStoppedState(qcamera::qcamera_sm_evt_enum_t, void*): cannot handle evt(31) in state(0) Other informations about the phone is that it is not rooted and has no custom ROM installed by me. I really hope there is someone who can help me with this because this camera would serve me well!
Asked by user160774
Feb 3, 2017, 10:51 PM
Last activity: Jan 11, 2018, 09:29 AM