Samsung Galaxy S24 Ultra: Ringtone per SIM not working
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On my Samsung Galaxy S24 Ultra I'm using dual-SIM with
1 physical SIM card and 1 eSIM.
I configured a different ringtone on each SIM.
- Personal SIM card: Ringtone -> *Galaxy Bells*
- RAM eSIM card: Ringtone -> *Over the horizon 2024*
But regardless of which SIM card receives a call, I only hear the ringtone that is configured on the physical SIM (Personal).
In the example of the attached screenshots, I only hear 'Galaxy Bells'.
To be clear, I do hear the other ringtone when I select it (in the Ringtone settings), but the chosen value appears to be ignored by the phone.
I've googled my problem but did not find anyone else experiencing the same issue. So, possibly the issue only occurs on my specific setup.
Tried so far:
- Reboot phone
- Tried several ringtones on each SIM, but in all cases, only the ringtone configured on my Personal (physical) SIM is used
- Updated to the latest official firmware
- Confirmed that the ringtones are configured correctly in the dialer app settings (as suggested by Andrew, thanx)
***UPDATE 03 feb 2025:***
I dropped my phone and it broke the screen :-( Fortunately I had it insured, so, last week I had it replaced.
I Even got lucky as they swapped it for the version with 1TB storage (from 512GB).
But the reason why I'm sharing this story is that I'm still/again experiencing the issue with the ringtones (that I described in my initial post).
For some reason, On my new phone I was unable to restore my apps and setting from my previous phone. Therefore I had to (re)install everything from scratch. So, that tells me that the issue was not caused by some personal settings that got corrupted.
I am convinced that there is a bug in the firmware of the S24 Ultra preventing individual ringtones per SIM when used with one physical SIM and one eSIM.
PS: I could not reproduce the problem on my friend's Galaxy S24 plus. So it must be S24 Ultra specific.





Asked by sabo-fx
(109 rep)
Jan 11, 2025, 07:13 PM
Last activity: Feb 4, 2025, 01:53 AM
Last activity: Feb 4, 2025, 01:53 AM