Can't connect to mobile network on Sony Xperia Z Ultra
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**Device**: *Sony Xperia Z Ultra*
**Carrier**: *The Peoples Operator (Same issue when tested with EE as well)*
**Android Version**: *5.0 Lolipop*
I recently lost the SIM card tray for my device, and Sony sent me out a new one. I inserted the new tray with the SIM, however now I get no signal. I occassionally pick up signal in a few certain places in the center of town, but that's it. 99% of the time it just shows an empty signal bar. The thing is, if I go to *Settings>Mobile Networks>Network Operators* and search for networks, it will find multiple networks most of the time, including my network (TPO) however, when I click to connect, it just says '*Registering on TPO*' and just stays on this screen with the icon spinning. I had this issue with an EE SIM, now I'm having the same issue with a SIM from The People's Operator, so I don't think it is the SIM. I've also tried two SIM card trays, one from Sony and one from a third party seller. Any ideas why I can't get any signal? Getting Desperate now.
Don't think I can send it back to Sony even though I've only had it a couple of months as I had the screen repaired, which I'm guessing voids the warranty.
**Carrier**: *The Peoples Operator (Same issue when tested with EE as well)*
**Android Version**: *5.0 Lolipop*
I recently lost the SIM card tray for my device, and Sony sent me out a new one. I inserted the new tray with the SIM, however now I get no signal. I occassionally pick up signal in a few certain places in the center of town, but that's it. 99% of the time it just shows an empty signal bar. The thing is, if I go to *Settings>Mobile Networks>Network Operators* and search for networks, it will find multiple networks most of the time, including my network (TPO) however, when I click to connect, it just says '*Registering on TPO*' and just stays on this screen with the icon spinning. I had this issue with an EE SIM, now I'm having the same issue with a SIM from The People's Operator, so I don't think it is the SIM. I've also tried two SIM card trays, one from Sony and one from a third party seller. Any ideas why I can't get any signal? Getting Desperate now.
Don't think I can send it back to Sony even though I've only had it a couple of months as I had the screen repaired, which I'm guessing voids the warranty.
Asked by Toby Cannon
(101 rep)
Aug 31, 2015, 11:34 AM
Last activity: Feb 17, 2022, 08:02 AM
Last activity: Feb 17, 2022, 08:02 AM