"Samsung keyboard keeps stopping" error message. After reboot no keyboard is accessible and I cannot unlock the device
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The device is a Samsung Note 5 recently updated from Sprint running the Swype keyboard.
The error message "Samsung keyboard keeps stopping" is appearing over and over after trying to send an emoji in a text message. The keyboard area is a black space.
I rebooted the device to attempt to clear the error.
After reboot it requires a typed password.
The following issues occur:
* No keyboard appears when touching the password textbox.
* No keyboard appears when touching the keyboard settings menu button.
* The Power button does not power cycle the device.
* The Reset button does work.
* If you open the camera via the quick launch from the lock screen the "Samsung keyboard keeps stopping" message appears for each time you attempt a keyboard UI action.
The device appears bricked. Other advice online suggests factory reset. Is there a way to revert the device to a working keyboard without a factory reset?
Asked by asawyer
(81 rep)
Aug 26, 2017, 04:40 AM
Last activity: Aug 26, 2017, 12:57 PM
Last activity: Aug 26, 2017, 12:57 PM