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"Samsung keyboard keeps stopping" error message. After reboot no keyboard is accessible and I cannot unlock the device

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1 answer
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The device is a Samsung Note 5 recently updated from Sprint running the Swype keyboard. The error message "Samsung keyboard keeps stopping" is appearing over and over after trying to send an emoji in a text message. The keyboard area is a black space. I rebooted the device to attempt to clear the error. After reboot it requires a typed password. The following issues occur: * No keyboard appears when touching the password textbox. * No keyboard appears when touching the keyboard settings menu button. * The Power button does not power cycle the device. * The Reset button does work. * If you open the camera via the quick launch from the lock screen the "Samsung keyboard keeps stopping" message appears for each time you attempt a keyboard UI action. The device appears bricked. Other advice online suggests factory reset. Is there a way to revert the device to a working keyboard without a factory reset?
Asked by asawyer (81 rep)
Aug 26, 2017, 04:40 AM
Last activity: Aug 26, 2017, 12:57 PM