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Photos and videos visible on phone., but impossible to import to a Mac

2 votes
2 answers
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I have a Moto G 2nd gen, with android 6 (marshmallow). It appears that the phone contains some photos and videos which I can see through the Gallery, but I am unable to import to Photos.app on OSX. The camera app is setup to store images on SD. I have tried connecting the phone as a camera (PTP) and nothing shows up. I have also tried connecting the phone as a media device (MTP) and use the android transfer app, but the pictures do not show up in DCIM/ under "internal storage", and the "sd card" file list doesn't contain a DCIM/ directory at all. I have tried wiping the cache partition, ejecting and re-adding the sd card but nothing worked, I cannot find these files. Where are they, and how do I get them out of the phone?
Asked by riffraff (73 rep)
Jun 16, 2016, 07:42 AM
Last activity: Jul 19, 2016, 04:26 PM