Ask Different (Apple)
Q&A for power users of Apple hardware and software
Latest Questions
2
votes
2
answers
549
views
How to determine if my refurbished iphone 12 pro has original apple screen?
Basically what the title says. By "original", it means all the 3 layers (glass, digitizer, oled) are original. Can someone help please?
Basically what the title says. By "original", it means all the 3 layers (glass, digitizer, oled) are original.
Can someone help please?
Bright Sky
(21 rep)
May 4, 2024, 01:28 AM
• Last activity: Jun 4, 2024, 11:16 AM
1
votes
1
answers
126
views
iPhone 12 Pro showing weak sensitivity when doing “very gentle” tap/touch. What could be the issue?
I bought a refurbished iPhone 12 Pro yesterday, from a third party mobile shop. Since the first day, the screen does not recognise touch when I tap “very gently”. For example, when I am tapping any icon (or key) “very gently”, the touch is not recognised. I have to do proper touch always. I used iPh...
I bought a refurbished iPhone 12 Pro yesterday, from a third party mobile shop. Since the first day, the screen does not recognise touch when I tap “very gently”. For example, when I am tapping any icon (or key) “very gently”, the touch is not recognised. I have to do proper touch always.
I used iPhone (iPhone 13 brand new) before in my life during 2023 and I never faced this. The screen was very sensitive to even very tiny/mild touch.
What could be the issue with my current refurbished iPhone 12 Pro? (I live in Portugal, the shop is in Portugal as well. iOS version 17.4.1)
Natal
(11 rep)
Apr 25, 2024, 06:21 PM
• Last activity: Apr 25, 2024, 07:20 PM
0
votes
1
answers
49
views
iPhone XS the display works but not the touch
I tried to turn on my iPhone XS; I succeeded but now that I have closed it again the display works but not the touch. It doesn't matter where I touch, it doesn't work. The rest of the phone works, however. What could it be?
I tried to turn on my iPhone XS; I succeeded but now that I have closed it again the display works but not the touch.
It doesn't matter where I touch, it doesn't work. The rest of the phone works, however.
What could it be?
giò
(109 rep)
Jul 15, 2020, 03:55 PM
• Last activity: Jul 15, 2020, 04:50 PM
1
votes
0
answers
218
views
Minimal driver installation for Wacom tablet?
I have a CTH-680 digitizer. Wacom all-in-one driver seems to install unnecessary stuff to the system. What can be removed? Or how to do a minimal installation? ``` ├── Applications │ └── Wacom Tablet.localized │ ├── Wacom Desktop Center.app │ ├── Wacom Display Settings.app │ ├── Wacom Tablet Utility...
I have a CTH-680 digitizer. Wacom all-in-one driver seems to install unnecessary stuff to the system. What can be removed? Or how to do a minimal installation?
├── Applications
│ └── Wacom Tablet.localized
│ ├── Wacom Desktop Center.app
│ ├── Wacom Display Settings.app
│ ├── Wacom Tablet Utility.app
│ └── aft.tar
└── Library
├── Application Support
│ └── Tablet
│ ├── TabletDriver.app
│ ├── UserHelp
│ ├── WacomTabletDriver.app
│ └── WacomTouchDriver.app
├── Extensions
│ ├── FTDIKext.kext
│ └── SiLabsUSBDriver64.kext
├── Frameworks
│ └── WacomMultiTouch.framework
├── Internet Plug-Ins
├── LaunchAgents
│ ├── com.wacom.DataStoreMgr.plist
│ ├── com.wacom.IOManager.plist
│ └── com.wacom.wacomtablet.plist
├── LaunchDaemons
│ ├── com.wacom.UpdateHelper.plist
│ └── com.wacom.displayhelper.plist
├── PreferencePanes
│ └── WacomTablet.prefpane
├── Preferences
│ └── Tablet
│ └── Wacom App Specific Settings
└── PrivilegedHelperTools
├── com.wacom.DataStoreMgr.app
├── com.wacom.IOManager.app
└── com.wacom.UpdateHelper.app
amdyes
(1209 rep)
Mar 12, 2020, 07:31 AM
0
votes
1
answers
103
views
iPhone SE touch recognition and battery problem
Recently, I purchased an iPhone SE, 32GB, on 13/10/2018. The manufacturing month written on the box was Aug/2018. The phone came with pre-installed iOS 11.4.1 and on the same day I updated it to iOS 12.0.1. I am facing some major issues with touch and battery backup. I also do not know how the iPhon...
Recently, I purchased an iPhone SE, 32GB, on 13/10/2018. The manufacturing month written on the box was Aug/2018. The phone came with pre-installed iOS 11.4.1 and on the same day I updated it to iOS 12.0.1.
I am facing some major issues with touch and battery backup. I also do not know how the iPhone was performing in iOS 11.4.1, since as soon as I opened the box and set all things up, I updated it.
The issues are:
1) Touch Screen Problem: The upper left corner (where the back arrow of most of the iOS apps is situated) fails to register the correct position of a touch. Tapping the arrow right on it does nothing. I need to tap little bit to the right of the arrow. This is also same for the upper right corner. In this case I tap a little bit to the left instead of touching the exact location of the target. This is extremely annoying.
Tap targets which are minute in size require several taps to activate. Surprisingly, this is not true for all the small-sized targets. Some small-sized target can very easily be activated without any false tapping.
For example, in the Weather app, the "Add city" option (plus sign inscribed within a circle) requires 10-15 taps to activate, and still, I am searching for the right spot for it. This is same for a small "More" target which appears on the right side when an app is being updated in App store. However, a very small cross arrow which comes on the right side while typing in the search bar of Safari is extremely fast in recognizing a touch. I do not know whether this is a software issue or a hardware one.
This is also happening for third party apps. In Messenger, if I tap the account info button (the very small circle on the top left corner, which contains the profile picture), nothing happens. But if I tap slightly to the right of it, the phone recognizes the tap. In the Twitter app, the account info button (placed exactly at the same location as in Messenger) easily recognizes the touch. (However, the size of the info button is slightly bigger in Twitter than that of in Messenger.)
Deleting the first row apps in any of the home pages is also troublesome. Tapping the cross mark on the app icon does nothing. I need to tap little bit below the cross mark. This is true for any app which I place in the first row. Deleting apps in other rows is, however, normal.
There are a number of examples can be provided regarding this calibration problem of touch.
2) Battery life: In short, really bad battery life. Today (24/10/2018) I got a "Screen on time" of 6 hr 20 min, during which the battery percentage went to 5% from 100%. The total time including the "stand by time" is 15 hr 40 min. At 08:00 hours battery percentage was 84% and at 16:40 hours it came to 5%. For this entire discharge cycle (100%-5%) I kept the phone in low power mode.
Is everybody with an iPhone SE on iOS 12.0.1 facing the same problem with touch?
Is battery draining more in ios 12.0.1 compared to ios 10.3.3?
Soumyajit Roy
(103 rep)
Oct 24, 2018, 01:48 PM
• Last activity: Oct 24, 2018, 06:16 PM
1
votes
1
answers
1097
views
What is the purpose of the bottommost screw holding the IPhone 5 LCD shield plate?
While being sold bottom quality LCD replacements for my iPhone 5 and subsequently returning them six times I lost one of the screws that holds the LCD shield plate in place. It's the one closest to the home button on the back of the LCD assembly. [![lcd shield plate][1]][1] Since I continue to have...
While being sold bottom quality LCD replacements for my iPhone 5 and subsequently returning them six times I lost one of the screws that holds the LCD shield plate in place. It's the one closest to the home button on the back of the LCD assembly.
Since I continue to have issues with the digitizer / touch screen, I wanted to check whether that screw is somehow integral to the touch capabilities of the screen.
Some issues I'm having:
- No input is registered if I put the phone on a surface and only touch the screen, i.e. without grounding myself by touching the metal case or frame. Plugged in earphones or charge cable works as a substitute to allow input.
- A slightly damp finger makes every scrollview jump around like crazy and makes phantom taps on other parts of the screen.
- Trying to scroll with one finger often results in zooming instead, i.e. pinch gestures.
The LCDs were delivered without any sponges on the plugs of the wires, unlike the official screen assembly. Not sure if that's relevant at all.

Andreas
(2269 rep)
May 13, 2018, 10:36 PM
• Last activity: May 14, 2018, 12:13 AM
0
votes
1
answers
432
views
On an iPad 2 which is partly responsive touch, how to check if digitizer cable or rather, connector is broken?
My left side (around 15% towards the edge) of iPad 2 has become unresponsive to touch, after I replaced with the wifi antenna. I checked the digitizer connector cable and it fits ok in the connector on the motherboard inside the iPad. I can pull it out and back in again, and it is the same result, s...
My left side (around 15% towards the edge) of iPad 2 has become unresponsive to touch, after I replaced with the wifi antenna. I checked the digitizer connector cable and it fits ok in the connector on the motherboard inside the iPad. I can pull it out and back in again, and it is the same result, so I don't know whether I should buy a new digitizer, or perhaps something in the motherboard is broken. How can I check this, anyone?
Despotovic Vladimir
(1025 rep)
Feb 15, 2016, 06:56 PM
• Last activity: Aug 15, 2017, 11:33 AM
2
votes
1
answers
5329
views
iPhone 5c Digitizer or logic board damage
My wife dropped her phone on Sunday... I don't want to replace the screen if it's the logic board and nothing can be done to recover her data. A beautiful picture: ![Plaid Phone][1] If this were the 1970's her phone would be *so* vogue... Who didn't love plaid back then? Anyway... I have taken the s...
My wife dropped her phone on Sunday... I don't want to replace the screen if it's the logic board and nothing can be done to recover her data. A beautiful picture:
If this were the 1970's her phone would be *so* vogue... Who didn't love plaid back then?
Anyway... I have taken the screen off and checked the connections, put everything back together. No change.
- The phone still rings when called
- The phone vibrates when switched into silent mode
- The digitizer is not working - the phone cannot be "unlocked" and calls cannot be answered
- There was a screw that had detached from the retaining plate where the screen connects to the logic board
-
- I tried hard reboots (power + home)
- The home and power buttons are still recognized but this has no impact on the artifacting display
- During the hard reboot the display goes blank and then lights up again after being restarted.
- I tried disconnecting / reconnecting the battery from the logic board
- This had no impact on the display. We've gone plaid.
Curious if anyone can tell whether this symptom is indicative of a bad logic board or if the display / digitizer cables have been damaged!


Shrout1
(123 rep)
Jul 21, 2015, 11:01 PM
• Last activity: Mar 30, 2016, 07:50 PM
3
votes
1
answers
3364
views
Can the iPhone screen's digitizer be safely separated from the glass?
I recently broke my iPhone 3G screen. I've had it replaced, and I still have the broken screen. Seems like the digitizer on that screen is fine and could be reused. I would like to separate the digitizer from the glass and try to do some hacks with it. Can I use a heat gun to take it apart from the...
I recently broke my iPhone 3G screen. I've had it replaced, and I still have the broken screen. Seems like the digitizer on that screen is fine and could be reused.
I would like to separate the digitizer from the glass and try to do some hacks with it.
Can I use a heat gun to take it apart from the glass, or will this damage the digitizer? Is there another way I can take it off?
Nicu Surdu
(154 rep)
Oct 10, 2012, 01:10 PM
• Last activity: May 13, 2014, 03:34 AM
0
votes
2
answers
10502
views
Can iPhone 4S' digitizer be fixed?
My iPhone has broken LCD glass, LCD is working from inside but I think the digitizer is broken. I have visited many blogs and websites and most of them described to replace all the screen with LCD and digitizer. I want to know if there is a way I can fix the digitizer or do I need to replace the who...
My iPhone has broken LCD glass, LCD is working from inside but I think the digitizer is broken.
I have visited many blogs and websites and most of them described to replace all the screen with LCD and digitizer. I want to know if there is a way I can fix the digitizer or do I need to replace the whole package?
Petter Johnson
(1 rep)
Aug 26, 2013, 09:01 AM
• Last activity: May 8, 2014, 02:21 PM
3
votes
2
answers
4331
views
Is it possible to buy a replacement iPad screen of the same quality as Apple's?
I've found a few companies that offer replacement iPad digitizers (the digitizer is the glass/touch screen part of your iPad), but I'm worried that they might be different to the official one. ![enter image description here][1] Having [broken the glass on my iPad 3][2] I initially spoke to Apple, bu...
I've found a few companies that offer replacement iPad digitizers (the digitizer is the glass/touch screen part of your iPad), but I'm worried that they might be different to the official one.
Having broken the glass on my iPad 3 I initially spoke to Apple, but they wanted far too much to repair it ($400!). I then looked into third-party repairs (which were still quite pricey), and then discovered DIY repair kits.
Replacing the glass doesn't seem too difficult, based on the tutorials I've looked at , so my only concern now is the quality of the replacement kits.
Is it possible to buy a repair kit that has parts that are (more or less) identical to Apple's? I wouldn't want to replace the a part with something inferior :(

Django Reinhardt
(4639 rep)
Feb 13, 2013, 04:00 AM
• Last activity: Aug 25, 2013, 04:36 PM
1
votes
2
answers
1806
views
iPod 2nd Gen Replacement digitizer not working
So I just ordered a new digitizer and middle frame for my 2nd Gen iPod Touch, wired everything up, and the digitizer is not recognizing any finger swipes. I have not snapped the frame into place yet as I want to make sure I don't have to tear this thing apart again. The video's I've watched show tha...
So I just ordered a new digitizer and middle frame for my 2nd Gen iPod Touch, wired everything up, and the digitizer is not recognizing any finger swipes.
I have not snapped the frame into place yet as I want to make sure I don't have to tear this thing apart again. The video's I've watched show that the digitizer "should" work when not snapped in.
Is there anything I should be looking for before marking this new digitizer as defective?
Chase Florell
(687 rep)
Sep 3, 2010, 06:36 PM
• Last activity: Feb 7, 2013, 04:06 AM
2
votes
2
answers
1022
views
New digitizer stopped working after 30 seconds
I plugged a brand new digitizer into my 2g iPod touch and I wanted to test it before I clip it in. It worked great at first and I managed to click with it for about 30 seconds, while not moving the digitizer or the iPod. Suddenly, it stopped working and I have been unable to get the digitizer to wor...
I plugged a brand new digitizer into my 2g iPod touch and I wanted to test it before I clip it in. It worked great at first and I managed to click with it for about 30 seconds, while not moving the digitizer or the iPod.
Suddenly, it stopped working and I have been unable to get the digitizer to work again, despite reseating it numerous times. The iPod works otherwise normally.
What happened?
user3769
Feb 19, 2011, 03:45 AM
• Last activity: Dec 12, 2012, 03:33 AM
0
votes
3
answers
405
views
iPhone 3G screen partially broken
I have an iPhone 3G which had a cracked screen. I replaced the digitizer last November and this morning the left third of it stopped responding to touch. What can I do to fix it?
I have an iPhone 3G which had a cracked screen. I replaced the digitizer last November and this morning the left third of it stopped responding to touch. What can I do to fix it?
Moshe
(8801 rep)
Jan 14, 2011, 09:03 PM
• Last activity: Jun 3, 2011, 03:44 AM
Showing page 1 of 14 total questions