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Q&A for power users of Apple hardware and software

Latest Questions

0 votes
2 answers
1262 views
Catalina 10.15.5 Bluetooth (Keyboard) Connection Not Working
- MacBook Air (13-inch, Early 2015) - Catalina 10.15.5 update (***last night when I went to bed***) - Bluetooth: 7.0.5f6 - Firmware Version: v150 c9318 (from About Thus Mac; System Report;Hardware; Bluetooth). This morning, 2009 Wireless Keyboard not connecting, not even seen. Also posted with anoth...
- MacBook Air (13-inch, Early 2015) - Catalina 10.15.5 update (***last night when I went to bed***) - Bluetooth: 7.0.5f6 - Firmware Version: v150 c9318 (from About Thus Mac; System Report;Hardware; Bluetooth). This morning, 2009 Wireless Keyboard not connecting, not even seen. Also posted with another user at Apple Communities here .
Dan Brooks (31 rep)
Jun 3, 2020, 03:09 PM • Last activity: Jul 23, 2025, 02:08 AM
2 votes
1 answers
1888 views
How to update Xcode using software update if the App Store is not accessible or download?
There is a related question, "How to download Xcode 13 if the App Store is not accessible?" But if you already have XCode installed and run the following command: ``` xcode-select --install ``` The following message appears: ``` xcode-select: error: command line tools are already installed, use "Sof...
There is a related question, "How to download Xcode 13 if the App Store is not accessible?" But if you already have XCode installed and run the following command:
xcode-select --install
The following message appears:
xcode-select: error: command line tools are already installed, use "Software Update" in System Settings to install updates
What is the command to update XCode via the command line or by download? I know the following basic commands: **List all updates:**
softwareupdate -l
**To install a specific update** in the list, use the following format, but replacing NAME with the update's identifier:
softwareupdate -i NAME

softwareupdate --install 'macOS High Sierra 10.13.3 Supplemental Update-'
**To install all available updates** for your system type the command:
softwareupdate -i -a
But I don't see one for XCode:
Software Update Tool

Finding available software
No new software available.
1.21 gigawatts (1062 rep)
Apr 18, 2023, 05:49 PM • Last activity: Jul 22, 2025, 04:05 AM
3 votes
1 answers
654 views
Cannot download updates: Failed Software Update - Refusing invalid certificate from host: swcdn.apple.com
I have a MacBook 2019 and when I am trying to install macOS Ventura I get the following error immediately before the download starts: > **Installation failed** > An error occurred while installing the selected updates. After checking `install.log` (available at About this Mac / System report / Softw...
I have a MacBook 2019 and when I am trying to install macOS Ventura I get the following error immediately before the download starts: > **Installation failed** > An error occurred while installing the selected updates. After checking install.log (available at About this Mac / System report / Software / Logs) I can see that the download fails with the following error:
Failed Software Update - Refusing invalid certificate from host: swcdn.apple.com
I have also tried running the softwareupdate tool with no luck:
➜ softwareupdate -l
Software Update Tool

Finding available software
The operation couldn't be completed. (NSURLErrorDomain error -1012.)
This generates a similar certificate error for a different URL:
Failed Software Update - Refusing invalid certificate from host: swscan.apple.com
Opening the specific URLs in the browser shows me they have a valid certificate. As a last effort, I did update the root certificate to be always trusted but this did not help either. The time is correctly set on my machine. Have anyone experienced a similar issue? What can be the solution? enter image description here
NoNameProvided (141 rep)
Mar 1, 2023, 07:00 PM • Last activity: Jul 20, 2025, 12:05 AM
10 votes
1 answers
3725 views
Mac OS goes into Recovery mode at every update
After updating my Mac to Big Sur, every single 11.x update of Mac OS (including the update to Big Sur itself, as well as the latest to 11.4) ends up with restarting my Mac to Recovery mode, that is, I am presented with the following panel: [![macOS Recovery][1]][1] (This is from my latest upgrade to...
After updating my Mac to Big Sur, every single 11.x update of Mac OS (including the update to Big Sur itself, as well as the latest to 11.4) ends up with restarting my Mac to Recovery mode, that is, I am presented with the following panel: macOS Recovery (This is from my latest upgrade to 11.4 – I took a picture, because the usual shortcuts to take a screenshot don't work while in Recovery mode.) I found out that I don't need to go ahead with logging in here, and I can just restart my Mac and the update will continue successfully, eventually showing the regular user login fields. Every update has been eventually successful, but I need to take this extra step of restarting in the middle of the update when I am shown the Recovery mode options, which is annoying, because it assumes a manual step for the update to finish. After the manual restart, I still see the progress bar of the update starting from empty and progressing. This was not happening on previous macOS versions. I am afraid that at some point the underlying issue will manifest itself and some future update will bork my computer. Why does updating macOS Big Sur end up in Recovery mode? EDIT: this is still an issue on MacOS 12.5.1, MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports)
Alessandro Cosentino (151 rep)
Feb 26, 2021, 11:12 AM • Last activity: Jul 19, 2025, 07:04 PM
0 votes
0 answers
20 views
How to deploy Slack on macOS using MDM with configuration profile disabling updates?
I want to install Slack over multiple macOS via MDM, using Munki but I don't want the deployed Slack to update themselves: This is MDM's job to deploy new version when needed. This ["An update on disabling Slack auto-updates" article][1] gives a way using `AutoUpdate` key (as described in [Slack's d...
I want to install Slack over multiple macOS via MDM, using Munki but I don't want the deployed Slack to update themselves: This is MDM's job to deploy new version when needed. This "An update on disabling Slack auto-updates" article gives a way using AutoUpdate key (as described in Slack's documentation ) that can be added to a *configuration profile*:
PayloadContent
    
      
        AutoUpdate
        
        PayloadDisplayName
        Slack Auto-Update Settings
        PayloadIdentifier
        com.tinyspeck.slackmacgap.7F10399D-8AE8-419F-B4BA-3F0A0E96E33C
        PayloadType
        com.tinyspeck.slackmacgap
        PayloadUUID
        0342513E-235C-4D59-9C01-3D3CBB65F5D0
        PayloadVersion
        1
      
    
    PayloadDisplayName
    Slack Auto-Update Settings
    PayloadIdentifier
    com.yourcompany.profile.6C5258EA-2E47-41B3-8ABB-C589A2E7B917
    PayloadOrganization
    Your Company
    PayloadType
    Configuration
    PayloadUUID
    463E5146-FF42-4909-9F4A-12A84E2EEF57
    PayloadVersion
    1
On my MDM, I've added this *PayloadContent* to the custom *Pkginfo* of the application for installing Slack (from Slack-4.44.60-macOS.dmg). Installation on macOSes works but when Slack launches it asks for admin credentials in order to install an update. What's the correct MDM way to deploy Slack with AutoUpdate=false so that it won't try to update itself?
CDuv (121 rep)
Jul 17, 2025, 12:58 PM • Last activity: Jul 18, 2025, 01:15 AM
4 votes
1 answers
1394 views
MacBook pro is stuck booting indefinitely after updating to Monterey
**Setup** 2017 MacBook Pro 13" Model A1706 EMC 3163 No T2 Chip i5-7267UCPU @ 3.10GHz **Problem** After updating to Monterey, the mac was stuck on the black loading screen with the apple icon on it. I restarted it and let it load for another couple hours but nothing happened. **What I've Tried** Rein...
**Setup** 2017 MacBook Pro 13" Model A1706 EMC 3163 No T2 Chip i5-7267UCPU @ 3.10GHz **Problem** After updating to Monterey, the mac was stuck on the black loading screen with the apple icon on it. I restarted it and let it load for another couple hours but nothing happened. **What I've Tried** Reinstalling MacOS; > Didn't Fix it just made it worse to the point where I couldn't load recovery as there was no Volumes/Profiles to Recover Internet Recovery; > Worked and allowed me to boot safe mode but still the same result of an indefinite boot screen Safe Mode; > I was able to create a new account, however, safe mode takes 2 or more > minutes to register any button clicks or whatever I type and is stuck > on creating an account screen. Resetting NVRAM, PRAM and SMC; > Did nothing at all Restarting The Mac; > Somehow made it worse? the background screen is now pitch black and the outlines are light blue and the mouse cursor has turned into a .png, blocking some of the background wherever it goes. Start up from Apple Hardware Test or Apple Diagnostics; >Says there's nothing wrong **What I'm able to do** Launch in Single User Mode **What leads to infinite boot** Normal Start Verbose Mode Exiting Via Single User Mode Starting up in target disk mode Any type of booting other than safe mode **New Solution?** Connect my old mac to the one with the issues **Worst Case Scenario** Using my time machine backup from 2 years ago somehow
Sparky (345 rep)
Nov 3, 2021, 11:23 AM • Last activity: Jul 16, 2025, 08:07 AM
0 votes
0 answers
33 views
User fonts being moved to (disabled) folder on OS update
Whenever I update the OS, (e.g. point updates to Sonoma, and yesterday upgrading to Sequoia 15.5), all my user fonts (in `~/Library/Fonts`) get moved to a folder called `Fonts (disabled)`, also in the user Library. The fonts are decent OTFs from Monotype, Adobe, Linotype etc. I have no reason to sus...
Whenever I update the OS, (e.g. point updates to Sonoma, and yesterday upgrading to Sequoia 15.5), all my user fonts (in ~/Library/Fonts) get moved to a folder called Fonts (disabled), also in the user Library. The fonts are decent OTFs from Monotype, Adobe, Linotype etc. I have no reason to suspect that they are 'corrupt' in any way. If I move them back to the Fonts folder, they work perfectly. Font Book validates them with no errors, if that actually means anything. I don't have the problem on my other computer, with identical fonts. The file attributes and permissions are all the same. -rw-r--r--@ 1 Ben staff 54480 16 Aug 2010 CenturyStd.otf com.apple.provenance 11 Any idea how I can troubleshoot or fix this? I am still using Linotype's FontExplorerX font manager app (sadly discontinued a few years ago); but I don't think it's that because: it doesn't happen on the other Mac, which also runs it; the fonts get moved before the app launches; and it doesn't happen on a standard reboot, just an OS update. I have several fonts in /Library/Fonts/, too; but they are unaffected.
benwiggy (39347 rep)
Jul 14, 2025, 10:28 AM
8 votes
4 answers
10048 views
How to fix borked Xcode Commandline Tools?
For some reason my MacBook is constantly complaining that it needs to install Xcode tools, even if I just installed them seconds before. [![dialog box where the computer complains that it needs to install the command line tools][1]][1] If I hit "Cancel", the same dialog box can reappear in a matter...
For some reason my MacBook is constantly complaining that it needs to install Xcode tools, even if I just installed them seconds before. dialog box where the computer complains that it needs to install the command line tools If I hit "Cancel", the same dialog box can reappear in a matter of seconds. (This is effectively Apple DDOSing my brain, but that's a tangential problem.) If I hit "Install" (even though I know it won't work) it start out telling me that it will take some ridiculously long time like 111 hours, dialog box predicting 111 hours to download and install the command line tools and eventually it will finish in perhaps 20 minutes. But it will inevitably return, usually seconds later. I can look at System Preferences and sometimes it will also say I have updates waiting: System Preferences Software Update window with phantom updates to the Command Line Tools But this never solves the problem either. the damned computer can't make up its mind After hitting "Ok", it might even momentarily act like everything is fine: laptop pretending it doesn't know what the problem is But the problem always returns. I'm on 12.6 (21G115). And yes, I've tried rebooting.
iconoclast (10628 rep)
Sep 22, 2022, 02:35 AM • Last activity: Jul 10, 2025, 09:13 AM
3 votes
1 answers
454 views
Dual boot: can no longer update to Mojave: "Disk cannot be used to start up"
I dual boot with Ubuntu. I have had no problem updating my system over the last 4 year (3 system updates). I now need to update to Mojave and get the error message `This disk cannot be used to start up your computer.` when trying to update. Would someone have a hint as to how I could do this without...
I dual boot with Ubuntu. I have had no problem updating my system over the last 4 year (3 system updates). I now need to update to Mojave and get the error message This disk cannot be used to start up your computer. when trying to update. Would someone have a hint as to how I could do this without wiping out my Linux partition (as outlined in this thread )?
krumpelstiltskin (143 rep)
Feb 7, 2019, 08:21 AM • Last activity: Jul 1, 2025, 11:09 PM
1 votes
1 answers
382 views
External hard drive no longer detected on MacBook Pro
My MacBook Pro froze and I have the spinning wheel. At that time I had my 2TB external drive mounted of which I have never had problems during multiple uses. I had to hold down power and just restart so I could get back on. Now, since then, my MacBook Pro no longer recognizes my external drive. Noth...
My MacBook Pro froze and I have the spinning wheel. At that time I had my 2TB external drive mounted of which I have never had problems during multiple uses. I had to hold down power and just restart so I could get back on. Now, since then, my MacBook Pro no longer recognizes my external drive. Nothing comes up at all. I tried unplugging everything, restarting the laptop, trying different outlets, and trying every USB port. Nothing. My drive just keeps blinking white-colored light when plugged in. Now, I'm pretty sure nothing was updated in terms of software. It is a WD 2TB Drive.
Keys (11 rep)
May 6, 2022, 11:52 PM • Last activity: Jun 21, 2025, 10:07 AM
0 votes
1 answers
435 views
MacBook Air 2015; Login and recovery mode failed
I’ve been having problems with my MacBook Air (Early 2015). Since installing an update to 10.13.6 (From 10.13.3, I believe) the computer freezes once the progress bar fills up on the login screen. Rebooting has not resolved the issue. I have tried to enter safe mode and recovery mode (Command-R); th...
I’ve been having problems with my MacBook Air (Early 2015). Since installing an update to 10.13.6 (From 10.13.3, I believe) the computer freezes once the progress bar fills up on the login screen. Rebooting has not resolved the issue. I have tried to enter safe mode and recovery mode (Command-R); the result is the same, and the computer will not transition to the recovery mode interface. Option-command-R and Shift-option-command-R generate error messages -5101 and -2003 respectively, which don’t seem to be often cited on these forums. Similarly, a PRAM/NVRAM reset has been unhelpful. Single user mode (Command-S) works fine, but I haven’t found any set of commands which has fixed my problem. Verbose mode is inconclusive, and the text stops updating after a minute or two, except for ‘busy timeout ‘IGPU’’ messages. I have also considered that this may be a hardware issue, but have never experienced problems with this laptop before. Has anyone experienced something like this before or does anyone have a possible solution? Cheers Edit: Attached are two images of the final screen before timeout messages start happening. The command line doesn’t seem entirely consistent each time I start it up: some additional messages appeared here. Unfortunately, it doesn’t let me post a video. ![enter image description here](https://i.sstatic.net/ZDS1b.jpg) ![enter image description here](https://i.sstatic.net/DIr0g.jpg) Note: the image at the bottom is of the latest state of the screen. Regarding Target Disk mode, I don’t have a second computer on hand right now, but I’d be able to set that up in the near future. I don’t have an external display.)![enter image description here](https://i.sstatic.net/xNLCe.jpg) ![enter image description here](https://i.sstatic.net/bqeeu.jpg) UPDATE 2: ![enter image description here](https://i.sstatic.net/XzFKO.jpg) ![enter image description here] (https://i.sstatic.net/04dfs.jpg) ![enter image description here](https://i.sstatic.net/YWBqF.jpg) ![enter image description here](https://i.sstatic.net/lwVix.jpg) These are logs after entering the command ‘exit’. I got IGPU messages after this; this time though, the syntax is ‘kextd stall, (240s): ‘IGPU’. Hopefully this is helpful, but from what I understand it could mean any number of things. Presumably the AppleKeyStore messages are also useful? 1. I now have access to another computer. Since this mode is mostly used to get files from a Mac, what specifically should I be looking out for? 2. As I mentioned initially, ‘Option-Command-R’ and ‘Shift-Option-Command-R’ don’t work either: I have since tried them again, and ‘Option-Command-R’ returns error message -5101 (after typing in correct internet password). ‘Shift-Option-Command-R’ boots into Internet Recovery (with the spinning globe), but then seems to go back to the login screen, which is always a dead end. So I guess I should be looking for any fix to this which doesn’t require the login screen to take effect. I haven’t been able to find a solution allowing me to reinstall macOS and bypass recovery mode - is that possible? EDIT: When the Mac is on, I also sporadically get the voiceover message ‘To choose English as your main language, press the ‘return’ key...’ I think this has something to do with recovery mode.
Nanciscor (1 rep)
Feb 1, 2021, 09:43 AM • Last activity: Jun 14, 2025, 01:08 PM
0 votes
0 answers
22 views
After updating WhatsApp disappears
I have macOS Sonoma. WhatsApp notified me that it needed updating, but when I click update, the app closes and doesn't open afterwards. I have tried again and again and even after restarting the issue remains the same. I've been having the same sort of issue with Chrome, where I deleted it, but the...
I have macOS Sonoma. WhatsApp notified me that it needed updating, but when I click update, the app closes and doesn't open afterwards. I have tried again and again and even after restarting the issue remains the same. I've been having the same sort of issue with Chrome, where I deleted it, but the old settings remain. Is it a Mac problem that both have a common issue of not updating?
localhost (343 rep)
Jun 3, 2025, 07:53 AM • Last activity: Jun 3, 2025, 08:46 AM
1 votes
2 answers
590 views
Can I view the watchOS install history to see what version of watchOS I had before the current one?
I just recently updated my Apple Watch to watchOS version 8.7. Long back story, but I'd like to know which version of watchOS I was running before that. Is there any way to find that information on the phone or watch?
I just recently updated my Apple Watch to watchOS version 8.7. Long back story, but I'd like to know which version of watchOS I was running before that. Is there any way to find that information on the phone or watch?
MarcusAurelius (41 rep)
Aug 22, 2022, 08:35 PM • Last activity: May 28, 2025, 01:03 AM
2 votes
1 answers
1927 views
Mac shut down during update
I just tried updating my Mac mini to some version of macOS. I thought the update was finished as my Mac showed nothing on my monitor. I shut down my Mac with the power button and when I started it back up it allowed me to log in, but after I put my password in and the loading bar appeared, my Mac sc...
I just tried updating my Mac mini to some version of macOS. I thought the update was finished as my Mac showed nothing on my monitor. I shut down my Mac with the power button and when I started it back up it allowed me to log in, but after I put my password in and the loading bar appeared, my Mac screen is now blank where as before it would take me to my desktop. Looks like I maybe accidentally forced-shut it down during an update. Tried restarting it a couple of different times and it’s done the same thing. There isn’t any loading indicator to show whether or not it’s finishing up the update. Is it just finishing up the update now that I’ve logged back in after restarting and that’s why my desktop isn’t loading?
Jonathan Levine (398 rep)
Mar 14, 2022, 08:14 PM • Last activity: May 22, 2025, 02:07 AM
0 votes
1 answers
32 views
Canon Pixma MX922 and Mac extensions help
First off, I hope this is correct forum and not Stack Exchange for instance. I have Apple M3 Max chip MacBook Pro running Sequoia 15.4.1 With the last 2 OS updates I've received the attached Mac message: [![apple message][1]][1] I use Canon IJ Scan Utility V 1.4.0 and my MX922 has driver 3.031 insta...
First off, I hope this is correct forum and not Stack Exchange for instance. I have Apple M3 Max chip MacBook Pro running Sequoia 15.4.1 With the last 2 OS updates I've received the attached Mac message: apple message I use Canon IJ Scan Utility V 1.4.0 and my MX922 has driver 3.031 installed. Current driver update available is 3.041 and I'm pretty sure there is an update for the App - I forgot to check. Lately the app has been a little wonky - takes longer than usual to scan or occasionally freezes up and I have to force quit. I'd like to update the driver and app if applicable, but I am worried about either not being compatible with Sequoia. I dont want to update the system into "incompatibility" and have a busted app or unusable MX922. Suggestions? Can anyone can tell me if the latest versions will work for sure with my version of macOS with no issues? Update driver and app or what?? Just keep putting up with it? Looking for help. Thank you!!
Stumped (819 rep)
May 13, 2025, 12:19 PM • Last activity: May 13, 2025, 11:00 PM
3 votes
1 answers
931 views
Problem connecting iPhone to iTunes after upgrade to High Sierra
A week ago, my mac pro 2012 was running Yosemite. At that point I made a backup of my phone, a 6s. currently running iOS 15.7.6 I then upgraded my mac it to High Sierra. The night before, my phone updated to 15.7.6 from 15.7.5 Now, when I plug my phone in, this comes up: [![update required][1]][1] I...
A week ago, my mac pro 2012 was running Yosemite. At that point I made a backup of my phone, a 6s. currently running iOS 15.7.6 I then upgraded my mac it to High Sierra. The night before, my phone updated to 15.7.6 from 15.7.5 Now, when I plug my phone in, this comes up: update required If I click Install I get this about 2 seconds later. enter image description here Repeating this on my wife's High Sierra machine, it downloads installs the patch, and her mac can link to my phone. I can reproduce this problem with what should become my new phone a iPhone 11 Pro max running 16.5.1 *** From my reading the problem is a program called MobileDeviceUpdater Console log, filtered for above default 19:41:49.933933 -0600 MobileDeviceUpdater Got an error during the update?! Error Domain=SUSoftwareUpdateErrorDomain Code=106 "Can’t download the software because of a network problem." UserInfo={NSLocalizedDescription=Can’t download the software because of a network problem., NSUnderlyingError=0x7f7fd5959a20 {Error Domain=NSURLErrorDomain Code=-1012 "(null)" UserInfo={NSErrorFailingURLStringKey=https://swscan.apple.com/content/catalogs/others/index-10.13-10.12-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog , NSErrorFailingURLKey=https://swscan.apple.com/content/catalogs/others/index-10.13-10.12-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog , NSLocalizedRecoverySuggestion=Make sure you’re connected to the Internet, and then try again., SUErrorRelatedCode=SUErrorCodeScanCatalogNotFound}}} I have a 48K crash log that makes no sense to me. I have put a copy here: https://drive.google.com/file/d/16gAFXDf_qBi7uUR3puu9ZM6xojTRWW8S/view?usp=sharing Anyone who has the link can view. I'm going to try a reinstall of High Sierra. **Edit in answer to comments:** ***Dan*** *mac connection to internet* * Ethernet cable to router. * Router through power injector to Fixed link LTE radio tranceiver mounted on a 60 foot mast. Relay to Telfordville tower, relay to Ponoka tower through several more towers. Fiber Optic to Alberta Supernet. VPN to ISP headquarters in Fredericton, New Brunswick. ***Ptit Xav*** *Connection to apple* General connection to Apple is fine. I can download 300 MB install files in a few minutes. I don't *think* there is a firewall issue, as I have no problem doing this from another computer running High Sierra. I am currently using wifi instead of cable, as it's an easy way to change IP addresses. Same behaviour. Programs like Transmission torrent downloader works fine.
Sherwood Botsford (1730 rep)
Jun 24, 2023, 02:19 AM • Last activity: May 9, 2025, 09:02 PM
0 votes
1 answers
259 views
Use MacOS Update file for installation on other volume/partition
I have a M1 dual boot configuration with two installations of MacOS in separate APFS volumes. I recently updated one of them to Monterey. When I boot into the other system running Mojave, it also prompts for an update but tries to download the whole 12something GB update package *again*. Is it possi...
I have a M1 dual boot configuration with two installations of MacOS in separate APFS volumes. I recently updated one of them to Monterey. When I boot into the other system running Mojave, it also prompts for an update but tries to download the whole 12something GB update package *again*. Is it possible to use the update file from the other installation on this one?
cachius (301 rep)
Apr 11, 2022, 11:45 AM • Last activity: Apr 26, 2025, 05:03 AM
1 votes
1 answers
61 views
I cannot Update my Macbook Pro from 10.14.6
Whenever I go to "About This Mac" > "Update this Mac". I get the dialog box saying "Unable to check for updates" because "can't connect to the Software Update server (sus.nasguard.com). My dad updated this some time in 2019 and Now I'm stuck with one of the worst versions of the OS available. I can'...
Whenever I go to "About This Mac" > "Update this Mac". I get the dialog box saying "Unable to check for updates" because "can't connect to the Software Update server (sus.nasguard.com). My dad updated this some time in 2019 and Now I'm stuck with one of the worst versions of the OS available. I can't download any new apps like OpenAi or any useful tools. I am stuck with a Microsoft 2011 bundle I quite like but I want to update so I can put this old laptop into rotation again. Any help will be appreciated. I am a complete newbie so please help me like I am.
Steffon A. Grant (11 rep)
Mar 17, 2025, 03:14 PM • Last activity: Apr 16, 2025, 09:04 PM
2 votes
0 answers
1871 views
Why App Store & macOS updates downloads are so slow in macOS Sonoma?
I have a 1000/300 Mbps fibre connection. On my 2023-Nov 16" M3 Max MacBook Pro (which has Wi-Fi 6E), I have been experiencing slow download speeds exclusively from the Mac App Store and when downloading macOS updates. Other download events' performance varies, but it is always more than acceptable....
I have a 1000/300 Mbps fibre connection. On my 2023-Nov 16" M3 Max MacBook Pro (which has Wi-Fi 6E), I have been experiencing slow download speeds exclusively from the Mac App Store and when downloading macOS updates. Other download events' performance varies, but it is always more than acceptable. For example, using the Steinberg Downloading Assistant, the speed can reach 100 MB/s (close to the theoretical maximum of my network). When I download an app, or an update, from the Mac App Store, the maximum is capped at 2.7 MB/s. If I press the Update All button (which allows up to 3 concurrent downloads), speeds go down to 800 kB/s... While this clearly isn't a hardware problem, I ran Wireless Diagnostics and it showed no issue, as expected. I have another Mac, running Monterey 12.7, connected to the same network. It has Wi-Fi 802.11ac (compared to this new 802.11ax). Holding Option and tapping on the Wi-Fi icon in the menu bar gets a Tx Rate of 867 Mbps (compared to the new one which has 1200 Mbps). Downloading macOS updates or App Store updates/app there is blazing fast, 50+ MB/s. I am using iCloud Private Relay on both Macs & am using CloudFlare (1.1.1.1) DNS as top priority on both Macs. Another Mac mini in the house (2018) is also downloading well. So, it's not the network, it's not the Wi-Fi modem in the new Mac, what is it, then? Is Sonoma to blame here? Is macOS using a specific port for these two services (softwareupdate & the one governing Mac App Store updates, assuming it is different)? Apple service is not to blame, since it works in an older (Intel) Mac and not in a newer (Apple Silicon) Mac. Thank you for your insight. EDIT 1: following Apple Support initial contact, I created a new Administrator account and tried again there. Same results. I then booted into Safe Mode from the main account and tried again here. Same results. Did a Speedtest again and, generally, I'm getting 700+/300 Mbps speeds. EDIT 2: second round with Apple Support today. We tested a tethering connection with my iPhone XS. Speedtest gave 30/10 Mbps, so about 25x slower than my home Wi-Fi. Using the App Store, I began a download event and the speed was 4.2 MB/s, perfectly in line with the speed test, and almost double the one I had with my Wi-Fi. Now, Apple Support suggested I contact my ISP to see if they have some protocol that may prevent just the App Store & softwareupdate from using the whole band. But how should I word this? I need some technical language I am not proficient with, and also, why this Mac has this issue and the others, older ones, do not? Could this Mac's Wi-Fi 6E modem not like my 5G router, but only for these processes? If so, what could they do to solve this? Are there specific ports being used by App Store & softwareupdate? If this brings no result, they suggest reinstalling macOS.
NotationMaster (1734 rep)
May 14, 2024, 10:31 AM • Last activity: Apr 11, 2025, 11:55 AM
1 votes
1 answers
291 views
Which kernel extension by "Apple Inc." is asking for security permission?
I just updated my OS to Mac OS Sequoia Version 15.3.2 (24D81). After the reboot and update, it gave me a pop up saying there's a system extension from "Apple Inc." that I need to give permission to. This is highly suspicious, of course. [![see System software from developer "Apple Inc." has been upd...
I just updated my OS to Mac OS Sequoia Version 15.3.2 (24D81). After the reboot and update, it gave me a pop up saying there's a system extension from "Apple Inc." that I need to give permission to. This is highly suspicious, of course. see System software from developer I looked at the list of system extensions under system report, but they are all last modified "March 6, 2025" and "Loaded". There's nothing under legacy software. I skimmed through the system.log and dmesg and didn't see anything obvious. **How do I find out what has been blocked** so that I can decide if I should Allow it or not? (there's also no option for declining to allow this which is an odd UX design.) Edit: I found similar questions. * https://apple.stackexchange.com/q/413096/47020 * https://www.reddit.com/r/MacOS/comments/sntyba/mystery_apple_inc_system_extension_allow_it_or_not/ * https://delu.co/posts/system-software-from-developer-apple-inc.-has-been-updated/ * https://talk.tidbits.com/t/mystery-apple-inc-extension-wants-approval/22662/2
Memming (211 rep)
Mar 24, 2025, 09:37 AM • Last activity: Mar 25, 2025, 03:30 PM
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