Ask Different (Apple)
Q&A for power users of Apple hardware and software
Latest Questions
1
votes
0
answers
20
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What do all of the different cloud icons mean?
I am trying to sync my computer through google drive. Often these symbols appear next to folders and files and I would like to understand exactly what they mean, and when I will see them. Surely there is some big list of the definitions of each symbol? 1. Blue and white cloud: [







Jack
(111 rep)
Aug 5, 2025, 09:20 PM
• Last activity: Aug 5, 2025, 09:49 PM
1
votes
0
answers
17
views
Why does my Mac book pro only boot to osx utilities
My Mac only boots to osx utilities and no matter what key codes I hang tried… nothing works
My Mac only boots to osx utilities and no matter what key codes I hang tried… nothing works
Dazz Newtz
(11 rep)
Aug 5, 2025, 09:07 PM
0
votes
1
answers
717
views
Apple Notes - quickly open multiple specific notes
Is there a way (Apple Shortcuts or other) to have a command that will launch the Notes app on macOS **and** open separate windows for multiple of your favorite notes? **Use Case:** I would like to have 3 separate notes open that I'm working on, and have them positioned nicely on the screen. At the e...
Is there a way (Apple Shortcuts or other) to have a command that will launch the Notes app on macOS **and** open separate windows for multiple of your favorite notes?
**Use Case:** I would like to have 3 separate notes open that I'm working on, and have them positioned nicely on the screen. At the end of the day I close them all... and then tomorrow press a button to open all 3 notes again and restore them to their positions. (Restoring window position is *a nice to have*... I'm mostly concerned with being able to open up multiple Notes in separate windows at the touch of a button.)
I don't even really care which language... could be Apple Shortcuts, AppleScript, or even Python. (Maybe one of these jumps out as the path of least resistance?)
Jason Parker
(101 rep)
Jul 10, 2023, 01:55 PM
• Last activity: Aug 5, 2025, 09:01 PM
2
votes
1
answers
1657
views
How do I download latest compatible version of an app?
So, I was trying to download PicsArt and it says that I need a 10.0 IOS version. And that's happenning to almost every awesome app and games in the App Store. And that's the problem, I almost can't download anymore because of that. Now, let's go to the question, How do I download the latest compatib...
So, I was trying to download PicsArt and it says that I need a 10.0 IOS version. And that's happenning to almost every awesome app and games in the App Store. And that's the problem, I almost can't download anymore because of that. Now, let's go to the question, How do I download the latest compatible version of an app that I haven't purchased before?
Please answer because I'm trying to download not just PicsArt but many more...
minty港
(21 rep)
Feb 8, 2019, 10:54 PM
• Last activity: Aug 5, 2025, 08:37 PM
0
votes
1
answers
25
views
SecureEnclave inside Guest OS on Parallels
Is there any facility to use a hardware-backed key from SecureEnclave inside the guest OS? Does anyone know if Parallels might expose the key generation and encryption features of Secure Enclave to a python script or even some C code running inside an Ubuntu guest OS? I'd like to be able to claim th...
Is there any facility to use a hardware-backed key from SecureEnclave inside the guest OS? Does anyone know if Parallels might expose the key generation and encryption features of Secure Enclave to a python script or even some C code running inside an Ubuntu guest OS? I'd like to be able to claim that my Parallels-hosted Python app is using the built-in algorithms and key extraction prevention inherent in an HSM.
amhest
(1 rep)
Aug 4, 2025, 05:18 PM
• Last activity: Aug 5, 2025, 08:10 PM
6
votes
2
answers
8770
views
How to enable horizontal scroll in browsers on a mouse with separate horizontal scroll (logitech mx)?
It's really frustrating that in Safari, Chrome when i use the horizontal scroll it switches between tabs instead of scrolling the page. I've tried to go through the settings but found nothing on it. I would be grateful for advice.
It's really frustrating that in Safari, Chrome when i use the horizontal scroll it switches between tabs instead of scrolling the page.
I've tried to go through the settings but found nothing on it. I would be grateful for advice.
Krystian
(260 rep)
May 3, 2021, 07:30 AM
• Last activity: Aug 5, 2025, 08:00 PM
8
votes
2
answers
540
views
Trying to find adapters for old mac hard drives
I am having trouble finding the correct adapters to go from the original drives to usb A or C for these drives. Can anyone point me in the right direction? [![Drive connections][1]][1] [![Drives][2]][2] [1]: https://i.sstatic.net/65RKPSDB.jpg [2]: https://i.sstatic.net/bzZdd6Ur.jpg
I am having trouble finding the correct adapters to go from the original drives to usb A or C for these drives. Can anyone point me in the right direction?


Mark Levinson
(81 rep)
Aug 4, 2025, 10:53 PM
• Last activity: Aug 5, 2025, 07:38 PM
1
votes
1
answers
465
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osascript "authorized to send Apple events to System Events. (-1743)" when invoked via JumpCloud
I have cooked up a JumpCloud Command to automate the configuration of desktop backgrounds. I can get the command to run on a test system (Monterey, 12.4) via Shell if I approve a dialog asking for permission. When I execute via JumpCloud, I get: ``` 59:74: execution error: Not authorized to send App...
I have cooked up a JumpCloud Command to automate the configuration of desktop backgrounds. I can get the command to run on a test system (Monterey, 12.4) via Shell if I approve a dialog asking for permission. When I execute via JumpCloud, I get:
59:74: execution error: Not authorized to send Apple events to System Events. (-1743)
The command itself:
```
target_user=$(w | awk '$2 == "console"{print $1}')
export target_user
sudo -u $target_user osascript Security & Privacy > Privacy > Automation" but there are no apps listed under "Automation." Under "Full Disk Access" there's a check for "jumpcloud-agent" ... perhaps I can extend that somehow?
dannyman
(141 rep)
Jul 25, 2022, 07:15 PM
• Last activity: Aug 5, 2025, 06:01 PM
3
votes
1
answers
2853
views
How to solve Safari bookmarks syncing via iCloud problems
I have a 2018 MacBook Air running the latest non-beta Catalina (10.15.3 as of this writing). For as long as I can remember, I have used Safari’s bookmark syncing via iCloud, and it has worked very well. One might even say flawlessly. Last weekend I decided that I had accumulated too many bookmarks t...
I have a 2018 MacBook Air running the latest non-beta Catalina (10.15.3 as of this writing).
For as long as I can remember, I have used Safari’s bookmark syncing via iCloud, and it has worked very well. One might even say flawlessly.
Last weekend I decided that I had accumulated too many bookmarks that I was never going to use which was making it hard to find what I wanted, so I decided to “clean house” — I exported my bookmarks from Safari and deleted _everything_ except _one folder_ named “Forums” which I use often.
I logged in to my Macs and iOS devices to make sure that they all had the same one folder left. I think I might have had to manually delete them again on one or two devices, honestly I don’t remember because I didn’t realize this was going to become A Thing.
So now have:
- one MacBook Air running Catalina
- one Mac Mini running Mojave
- one Mac Mini running High Sierra
- one iPad
- one iPhone
The bookmarks on the MacBook Air are working fine locally.
However, everything else is broken.
Changes made on other devices will sync to other devices, but do _NOT_ sync to the MacBook Air.
All of the other devices (except the Air) keep getting duplicates of that “Forums” folder. I just deleted about a dozen of them. Even as I was deleting them, more appeared.
I tried deleting a bookmark on one of the non-MacBook Airs, and not only did it not sync to the Air, but more duplicates re-appeared.
Once the duplicates stopped happening, future changes sync between all of the devices _except the Air_ seem to happen almost simultaneously, even for the Mac mini which is co-located across the USA.
I logged out of iCloud completely on the MacBook Air. I rebooted my MacBook Air. I logged back in to iCloud on the MacBook Air.
The exact same problem is happening.
The MBAir is not getting changes from other Macs, even though it is on the same Wi-Fi network with several other devices which are syncing perfectly well.
Making changes on the MBAir causes more duplicates on the other devices.
At this point it seems like this must be a Catalina issue. Then I remembered my 2015 MacBook was running Catalina too, so I booted it up.
It is syncing just like all of the other non-MBAir devices.
So it’s not Catalina. It’s something about Catalina on _this_ account.
I tried logging into iCloud.com to see if I could delete my Safari bookmarks from there (“The truth is in the cloud”) but there is no option to do that. The only option is to restore deleted bookmarks from the previous 30 days.
I am well-and-truly out of ideas. I guess I could create another local user account on my MBAir and log in to my iCloud account there, but I’m not sure what that would really accomplish anything meaningful. If it worked—then what would I do next?
Any ideas welcomed and appreciated.
---
***Edited to add:*** Not sure if this is important or related, but I'm also having problems with the Home.app on my MacBook Air not syncing properly with other HomeKit devices.
I do not have any outgoing firewall software installed like Little Snitch or Trip Mode.
---
***Edit 2:*** I did a Safe Boot to eliminate any potential software issues with iCloud, and it had no effect.
---
***Edit 3:*** Finding no good answers for this anywhere, I logged in to my backup Administrator account, deleted my regular account, and then re-created it. Safari bookmarks are syncing again.
I did find some messages in the Console log about the
SafariBookmarksSyncAgent
but googling the error message and/or SafariBookmarksSyncAgent
itself did not turn up any helpful information.
TJ Luoma
(21052 rep)
Mar 10, 2020, 11:39 PM
• Last activity: Aug 5, 2025, 04:05 PM
5
votes
1
answers
517
views
How to save sent messages in Outlook to the same folder as message being replied to?
If I am replying to an email in Folder "TEST", how do I get a reply to automatically go to the Folder "TEST" as opposed to the Sent folder? This helps with productivity so that I don't have to move the responses to the folders they are in. If the message responding to resides in the inbox, the respo...
If I am replying to an email in Folder "TEST", how do I get a reply to automatically go to the Folder "TEST" as opposed to the Sent folder? This helps with productivity so that I don't have to move the responses to the folders they are in. If the message responding to resides in the inbox, the response will go to the Sent folder and can be moved to another folder at another time.
Rheadina
(59 rep)
Dec 9, 2013, 04:44 PM
• Last activity: Aug 5, 2025, 03:05 PM
-1
votes
1
answers
28
views
Blocked apps in firewall?
Running an EtreSoft diagnostic on a Macbook Pro (2019), I see this in the report: Firewall: Blocked apps: org.mozilla.updater com.apple.controlcenter com.vdigger.MacVideoDownloader com.apple.garageband10 com.GoPro.goproapp.GoProMsgBus com.soma-zone.BackupLoupe com.proxyman.NSProxy Stealth mode: Enab...
Running an EtreSoft diagnostic on a Macbook Pro (2019), I see this in the report:
Firewall:
Blocked apps:
org.mozilla.updater
com.apple.controlcenter
com.vdigger.MacVideoDownloader
com.apple.garageband10
com.GoPro.goproapp.GoProMsgBus
com.soma-zone.BackupLoupe
com.proxyman.NSProxy
Stealth mode: Enabled
Some of them I recognize, but some I don't. I've never knowingly done anything to block any of them. Are they blocked from receiving packets, sending packets, or both? Is the block outside my local subnet, or does it include items within (printer, iPhones, iPads, router).
macOS is 15.5 (24F74)
WGroleau
(5370 rep)
Aug 3, 2025, 11:58 PM
• Last activity: Aug 5, 2025, 01:38 PM
2
votes
1
answers
685
views
How to remove the sidebar in iOS Preview?
I like to read PDFs on iPad (manuals, articles etc.). For some reason, unlike on macOS Preview, the thumbnail side is shown permanently. This seems to me a SERIOUS design flaw: it deprives the user of control over the presentation, wastes precious screen space, and, most importantly, RANDOMLY – whic...
I like to read PDFs on iPad (manuals, articles etc.). For some reason, unlike on macOS Preview, the thumbnail side is shown permanently. This seems to me a SERIOUS design flaw: it deprives the user of control over the presentation, wastes precious screen space, and, most importantly, RANDOMLY – which I think is the worst quality of a design – reduces focus without ANY gain (the thumbnails could show up by tipping the screen, just as all other additional controls are and/or show up when scrolling).
Did I do something wrong or is there really no way to hide it?
Majakovskij
(151 rep)
Oct 9, 2021, 10:52 AM
• Last activity: Aug 5, 2025, 11:03 AM
1
votes
1
answers
277
views
Shortcut to toggle Bluetooth in Montery via blueutil shell script executed with AppleScript in BetterTouchTool
I have set the Mission Control key in BetterTouchTool to execute an AppleScript and it worked fine before the update from Mojave to Montery which I just did do shell script "../bluetoggle.sh" content of file is #!/bin/sh blueutil -p toggle but can't execute in BetterTouchTool.. it says [![enter imag...
I have set the Mission Control key in BetterTouchTool to execute an AppleScript and it worked fine before the update from Mojave to Montery which I just did
do shell script "../bluetoggle.sh"
content of file is
#!/bin/sh
blueutil -p toggle
but can't execute in BetterTouchTool.. it says
Executing file from Terminal works flawless.
Executing another script (do shell script "../karaprof.sh") in BetterTouchTool with following content to switch profile in Karabiner also works perfectly
#!/bin/sh
pro0="e"
pro1="g"
cli='/Library/Application Support/org.pqrs/Karabiner-Elements/bin/karabiner_cli'
name=$("$cli" --show-current-profile-name)
if [ "$name" = $pro0 ]; then
"$cli" --select-profile $pro1
else
"$cli" --select-profile $pro0
fi
So my guess is I need to set permission for BetterTouchTool to execute scripts in Terminal, but how? I can't figure

needlol
(134 rep)
Oct 19, 2022, 07:57 AM
• Last activity: Aug 5, 2025, 10:01 AM
16
votes
6
answers
14890
views
External display color changes when MacBook lid is closed
I have no idea how, as the color profile remains the same, but whenever I close the lid on my MacBook, the external monitor changes to a blue tint. I've tried changing the monitor's settings, as well as ensuring the right color profile is on.
I have no idea how, as the color profile remains the same, but whenever I close the lid on my MacBook, the external monitor changes to a blue tint.
I've tried changing the monitor's settings, as well as ensuring the right color profile is on.
PaulVO
(351 rep)
Apr 7, 2020, 02:12 PM
• Last activity: Aug 5, 2025, 08:15 AM
0
votes
1
answers
223
views
Mac Pro tower (2020) ethernet doesn't work if plugged into an unmanaged switch
I'm trying to connect my Mac Pro tower (2020) to my network using ethernet but am experiencing problems if use my Netgear GS105 switch, this setup results in the MacPro saying "Cable connected but self-assigned IP". I've renewed DHCP leases, changed all sorts of settings including on my router but n...
I'm trying to connect my Mac Pro tower (2020) to my network using ethernet but am experiencing problems if use my Netgear GS105 switch, this setup results in the MacPro saying "Cable connected but self-assigned IP". I've renewed DHCP leases, changed all sorts of settings including on my router but nothing works, I have also validated that this setup does work fine with every other computer (including a MacPro Trashcan) and if I connect the MacPro Cheese-grater directly to the router it works so to recap:
This does *not* work:
[Router]----[Switch]----[MacPro2020]
This does work:
[Router]----[Switch]----[MacPro Trashcan]
These also work:
[Router]----[MacPro2020]
[Router]----[MacPro2020]
I've also tried different cables in place of both and and it doesn't improve the situation, every possible combo works except if I have the MacPro 2020 Tower plugged in via the Netgear switch. Is there some issue with unmanaged switches and MacPro 2020 Towers?
Shizam
(109 rep)
Apr 21, 2021, 11:55 PM
• Last activity: Aug 5, 2025, 08:02 AM
0
votes
0
answers
13
views
Can't edit anything on App Store Connect
I just built my app through xcode and i can see it on the apps page on app store connect, and it sais 1.0 Prepare for Submission, but i can't edit anything, like the Description, the Promotional Text. Thanks! [![enter image description here][1]][1] [1]: https://i.sstatic.net/DdWRPER4.png
I just built my app through xcode and i can see it on the apps page on app store connect, and it sais 1.0 Prepare for Submission, but i can't edit anything, like the Description, the Promotional Text.
Thanks!

Abraham Guo
(1 rep)
Aug 5, 2025, 07:52 AM
• Last activity: Aug 5, 2025, 07:56 AM
5
votes
6
answers
113049
views
Google Drive doesn't appear on my Finder
I can see Dropbox but I can't find Google Drive on my Finder. If I want to sync a file to GDrive, I have to open the folder GDrive by click on the symbol of Gdrive. It's very inconvenient. I'm wondering if there is a way to display GDrive on the Finder, just like where Dropbox is?
I can see Dropbox but I can't find Google Drive on my Finder. If I want to sync a file to GDrive, I have to open the folder GDrive by click on the symbol of Gdrive. It's very inconvenient.
I'm wondering if there is a way to display GDrive on the Finder, just like where Dropbox is?
Mai
(161 rep)
Nov 25, 2014, 11:56 AM
• Last activity: Aug 5, 2025, 07:10 AM
1
votes
1
answers
133
views
Can't (re-)authorize any Accessibility apps on Monterey (12.6.3)
After a forced reboot (and another reboot for good measure), the applications I allow to "Accessibility" control under System Preferences > Security & Privacy > Privacy no longer includes Rectangle.app nor allows me to add it manually. Nothing appears there anymore and nothing can be added. [
mcint
(269 rep)
Mar 18, 2023, 06:28 AM
• Last activity: Aug 5, 2025, 07:04 AM
1
votes
1
answers
670
views
macOS Terminal Command to Disable Desktop Widgets?
Looking to find a way to use a terminal command to disable/enable desktop widgets in macOS Sonoma. The closest I have been able to find so far is a [script][1] that does this. However, I would like to do this from terminal, or from another app (such as BetterTouchTool) without running the script if...
Looking to find a way to use a terminal command to disable/enable desktop widgets in macOS Sonoma. The closest I have been able to find so far is a script that does this. However, I would like to do this from terminal, or from another app (such as BetterTouchTool) without running the script if possible.
Thanks!
XRegex
(11 rep)
Nov 3, 2023, 12:32 AM
• Last activity: Aug 5, 2025, 06:34 AM
0
votes
0
answers
9
views
how to change bluetooth peripheral device buttons on macos 15.5?
I've been trying to learn how to change a bluetooth ring's button commands, it has 7 buttons, on the listing it's called a scrolling ring, as it has w4 arrow keys with a play/pause button in the middle and 2 buttons toward the bottom, one for bluetooth pairing, and it works to change the volume. i'm...
I've been trying to learn how to change a bluetooth ring's button commands, it has 7 buttons, on the listing it's called a scrolling ring, as it has w4 arrow keys with a play/pause button in the middle and 2 buttons toward the bottom, one for bluetooth pairing, and it works to change the volume. i'm having a terrible time.
Finch
(93 rep)
Aug 5, 2025, 04:52 AM
• Last activity: Aug 5, 2025, 06:30 AM
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